Destination Services Manager

Position Overview

Visit Saint Paul is seeking a collaborative, detail-oriented Destination Services Manager to help deliver exceptional experiences for meetings, conventions, and events in Saint Paul. Reporting to the Vice President of Sales and Service, this role serves as the essential bridge between meeting planners and the local hospitality community — stepping in the moment a group is booked and staying engaged through the final handshake.

What You’ll Do

• Deliver Exceptional Client Experiences
• Serve as the primary point of contact for meeting planners from booking through event conclusion
• Build and maintain relationships with Visit Saint Paul members (restaurants, retail, attractions, service providers), hotel partners, and hospitality contacts, leveraging deep destination expertise and credible connection and referrals to serve as a trusted resource for planners and enhance the attendee experience.
• Support Event Planning & On-Site Execution
• Provide support with site visits, familiarization tours (FAMs), and pre-event planning activities
• Cook up client event logistics that may include transportation, materials and guide distribution, and external/off-site attendee experiences
• Aid with on-site event execution and partner coordination as needed
• Resolve challenges with professionalism, resourcefulness and a commitment to delivering an exceptional client and attendee experience
• Identify opportunities to showcase Saint Paul’s unique culture, neighborhoods, attractions, partners, and local businesses to create memorable and authentic event experiences

Who You Are

• A relationship builder who thrives on creating positive experiences and connecting clients, visitors, and community partners to the right resources
• Highly organized and detail-oriented, with the ability to manage multiple projects, timelines, and priorities in a fast-paced environment
• A proactive communicator who collaborates effectively across teams and builds strong, lasting partnerships
• Resourceful, adaptable, and solutions-oriented, with a talent for navigating challenges and delivering exceptional service
• Passionate about Saint Paul and excited to showcase the city's culture, neighborhoods, attractions, and hospitality community through memorable event experiences

Qualifications

• Bachelor’s degree in hospitality, tourism, event management, communications, or related field. Equivalent experience also accepted
• 3-5 years of experience in hospitality, event planning, destination marketing, convention services, or related industry
• Experience supporting meetings, conventions, conferences, or group events preferred
• Demonstrated ability to coordinate projects and diverse teams, manage competing priorities, supervising interns and volunteers
• Knowledge of Saint Paul’s hospitality, tourism and/or event industry is a plus
• Familiarity with CRM systems and other event and data/analytics digital tool platforms

Physical Demands

• Walk, sit, bend and squat
• Grab, pull, or bend items
• Lift and/or carry up to 25 lbs
• View items at a close and distant range
• Sit for extended periods of time
• Use computers for extended periods of time

Working Conditions

• General office environment
• Full Time, hybrid schedule: in-office Tuesday through Thursday, remote Monday and Friday
• Occasional evenings and weekends required
• Regular collaboration with internal teams and external partners, clients, and stakeholders