Director of Design

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact, ensuring every patient gets the care they need. The company works on behalf of life sciences companies to improve patient experience, helping patients access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides data, strategic insights, patient support services, and healthcare provider engagement tools to help successfully commercialize new products. Valeris serves over 500 life sciences customers and has supported millions of patients with access and affordability solutions. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

About the role

The Hub Designer bridges the gap between business development and operations for Valeris. This position is part of the Design & Implementation team and is responsible for driving the successful design and cross-functional execution of newly awarded patient support programs.

Responsibilities

• Serve as a subject matter expert in reimbursement support with a strong understanding of patient affordability, lead timeline discussions, and facilitate the design and launch of new client programs.
• Support new and existing program design and implementation processes across assigned Valeris services.
• Lead and coordinate with Valeris resources for the detailed design of client programs as the primary point of contact, navigating both client and internal stakeholders throughout the program design phase for all contracted Valeris services.
• Gather detailed operational and IT requirements to support program scoping, pricing, and implementation.
• Lead discussions and collect requirements information with clients needed for program design.
• Build design documentation in collaboration with clients, internal stakeholders, and other vendors.
• Develop and review recommended processes, systems, technology, and roles with the client for each of the Valeris proposed solutions.
• Submit work requests via designated ticketing system to appropriate service owner(s).
• Partner with internal service and product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design.
• Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with new client onboarding projects.
• Serve as a resource for program stakeholders responsible for implementation deliverables.
• Facilitate and lead the distribution of requirements to internal and external stakeholders responsible for completing implementation deliverables.
• Coordinate evaluation of custom requirements with client and internal stakeholders.
• Partner with project managers to ensure adherence to deliverables and timelines.
• Obtain final approval and sign off for all program elements with internal and external stakeholders.
• Conduct lessons learned and create recommendations and reports to identify successful and unsuccessful program design.
• Utilize Valeris’ values as the driving force behind the team’s success.
• Adhere to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Requirements

• Bachelor’s degree or 5+ years of relevant industry experience in supporting, program managing, or operating patient support programs.
• 5 to 10 years of experience in a reimbursement support or design capacity supporting patient support programs, including project management, risk mitigation, execution, and program closure.
• Exceptional organizational skills to lead, prioritize, and execute multiple time-sensitive projects simultaneously.
• Self-starter able to work in a fast-paced, dynamic environment and adapt quickly to change.
• Ability to command a group of individuals assertively while maintaining positive relationships.
• Lead and direct internal and external teams in a cross-functional capacity, aligning resources to a common goal.
• Business acumen to understand the value Valeris' solutions bring to clients and advocate for clients within Valeris.
• Strong time management and multitasking skills to successfully execute programs.
• Excellent listening, interpersonal, and communication skills (written and oral).
• Ability to interact with a diverse team, including executives, managers, and subject matter experts (SMEs).
• Skilled at conflict resolution and proficient at delivering tough messages to clients and internal team members.
• Ability to work flexible hours to meet project deliverables and program launches.
• Ability to travel up to 20% of the time.

Skills

• Prefer candidates who can type at least 35 words per minute with 97% accuracy.

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.
• Flexibility to travel as needed, though minimal.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000).
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Mission-driven, inclusive culture where work makes a meaningful impact.