Director of Delivery Governance

What You'll Do

• Vendor Governance: Establish and manage the vendor governance framework for both strategic delivery partners. Define SLAs, publish scorecards, conduct monthly operational reviews, and manage escalations. Ensure contractual obligations are met.
• SDLC Standards: Define and maintain the software development lifecycle standards, including the 9-stage project delivery flow, Definition of Ready, Definition of Done, and release readiness criteria. Make sure all streams and vendors follow the same process.
• ITGC Controls: Own the IT General Controls framework. Ensure SOC 2 evidence collection is operational, access management policies are enforced, and change management controls are documented and auditable.
• Documentation Strategy: Lead the documentation sprint to capture the institutional knowledge documentation and transfer programs. Manage the Technical Writer and vendor documentation resources. Establish the knowledge capture gate for employee exits.
• Delivery Metrics: Build delivery performance dashboards with governance team members. Track sprint velocity, deployment success rates, defect escape rates, and vendor performance metrics.
• Capability Development: Oversee onboarding programs, communities of practice, and capability development for both internal and partner resources through the vendor Training & Onboarding Lead.
• Planview/ADO Governance: Define the integration governance rules between Planview and Azure DevOps. Ensure work item traceability, status mapping, and reporting integrity across both systems.
• Process Improvement: Continuously evaluate and improve delivery processes based on retrospective findings, metrics trends, and industry best practices.

What We're Looking For

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• Experience: Minimum 7+ years in delivery management, governance, or PMO leadership roles within technology organizations.
• 5+ years managing vendor relationships in outsourced or strategic partnership models, including SLA definition and scorecard management.
• Strong experience with SDLC governance, ITGC controls, and SOC 2 compliance requirements.
• Experience building delivery metrics programs and performance dashboards.
• Proven ability to establish process standards and drive adoption across multiple teams and vendors.
• Strong understanding of Agile delivery frameworks (Scrum, SAFe, Kanban) and project management methodologies.
• Experience with Planview, Azure DevOps, or similar portfolio and project management tools.
• Insurance or financial services industry experience preferred.
• Excellent communication and stakeholder management skills at all organizational levels.
• PMP, SAFe, or ITIL certifications preferred.
• Demonstrated player/coach leadership style - you set the strategy AND roll up your sleeves to execute. You’re comfortable building the first version of a process, template, or deliverable yourself rather than waiting for your team to be in place.