Director of Care Delivery

About The Role

The Director of Care Delivery owns the performance and culture of Protocol's behavioral health care manager (BHCM) team. This is a senior operations and leadership role responsible for driving team-wide metrics, building the systems that enable consistent, high-quality care delivery, and creating the kind of environment where great BHCMs stay and grow. You'll lead a team of BHCMs and Lead BHCMs, owning everything from day-to-day performance management to longer-term operational infrastructure. You'll work closely with clinical leadership and the broader Protocol team to ensure that our care model is executed with fidelity, our patients are supported effectively, and our team is set up to scale.

Who We're Looking For

• 8+ years of experience in behavioral health or clinical operations, including meaningful time leading teams of care managers, care coordinators, or similar clinical staff in a virtual or hybrid environment
• Demonstrated track record of building high-performing teams — including the processes, structures, and culture that drive both outcomes and retention
• Experience managing leaders, not just individual contributors — you know how to develop Lead-level team members and hold them accountable for their own team's performance
• Strong operational and financial instincts: you can build a performance framework, manage to a budget, and translate data into clear action for your team
• Comfort working in a fast-moving, early-stage environment where the infrastructure is still being built and your scope will expand as Protocol grows
• A clear, direct communicator — with your team, with clinical and operational stakeholders, and with external partners
• A degree in counseling, social work, psychology, or a related behavioral health field preferred; equivalent experience will be considered