Director of Customer Solutions with Security Clearance

Job Summary

Lead and inspire the Customer Solutions Team to prioritize exceptional service, retention, and long-term relationships with customers. Design and implement strategies to promote customer success, ensuring that users can fully leverage GEODESX solutions to achieve their goals.

Responsibilities

• Drive initiatives to enhance customer experience and satisfaction.
• Serve as the voice of the customer, gathering regular feedback to inform product development and R&D strategies.
• Work closely with internal teams to ensure that customer insights directly influence future product enhancements.
• Develop and execute customer retention strategies, emphasizing satisfaction, adoption, and the creation of “sticky” solutions that ensure continued use of GEODESX tools.
• Monitor customer health metrics and proactively address potential issues to improve retention rates.
• Oversee the delivery of tailored training programs and resources to empower customers and enhance their understanding of the product suite.
• Ensure comprehensive and accessible support that addresses customer challenges and fosters trust in GEODESX.
• Develop and oversee growth targets, including Gross Revenue (GR) and Gross Margin (GM) year-over-year, ensuring financial sustainability and alignment with GDS’s long-term vision.
• Identify and pursue new revenue streams, strengthening the business pipeline through strategic customer engagements, partnerships, and high-value opportunities.
• Track key financial metrics, analyze trends, and implement strategies to improve profitability, resource allocation, and overall fiscal health.
• Identify and establish partnerships that create differentiated, hard-to-replicate solutions, embedding GDS within key ecosystems (e.g., cloud providers, IoT networks, AI platforms).
• Foster relationships that protect GDS from competition by ensuring deep integration, exclusivity where possible, and potentially co-development of proprietary solutions.
• Develop long-term partnerships with customers, working collaboratively to create tailored solutions that not only meet immediate needs but also evolve with future market demands.
• Act as a liaison between customers, the technical team, and business development to align customer success initiatives with broader company goals.
• Collaborate closely with the CEO and CGT to define and execute GEODESX strategy and roadmap.
• Anticipate market trends and identify opportunities for innovation and growth.

Requirements

• Proven experience in customer engagement, success, or retention roles, ideally within the geospatial or technology sectors.
• Strong leadership, communication, and problem-solving skills to inspire teams and foster customer trust.
• Ability to translate customer feedback into actionable strategies to support product innovation and adoption.
• Have a combination of technical expertise and commercial acumen.
• Experience growing successful SaaS startups.
• Bachelor's (master’s degree preferred) in a related discipline e.g., Geography, Geospatial Sciences, Computer Science.
• Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.
• Must possess and maintain an active and valid driver's license without restrictions and comply with Versar’s vehicle policy.
• Successful results of pre-employment screenings, including federal background check, MVR, and drug screen.
• Comply with company drug and alcohol policy.
• Be authorized to work in the US or will be authorized by the successful candidate’s start date.

Preferred Skills

• Experience working with the Department of Navy and familiarity with their technical approaches.
• Familiarity with both public and commercial geospatial domains.
• Ability to obtain a Top Secret Clearance.

Benefits

The company provides a competitive salary range of $155,000 - $177,000 per year, along with other benefits and compensation that are determined based on internal equity and geographic location. The company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

Location Requirements

This role follows a hybrid schedule and requires occasional travel to the Newport News, VA office.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.