Customer Engagement Manager with Security Clearance

Responsibilities

• Deliver engaging product training sessions and onboarding programs for end users and stakeholders
• Congduct product demonstrations for new and existing customers, clearly articulating features, functionality, and value
• Serve as the first point of contact for tier 1 customer support inquiries, troubleshooting issues and escalating as appropriate
• Build and maintain strong relationships with government clients to drive adoption, satisfaction, and retention
• Document and track support tickets, training activities, and customer interactions using CRM or ticketing systems
• Develop and maintain training materials, user guides, FAQs, and other customer-facing documentation
• Collaborate with internal teams including product, engineering, and program management to communicate customer feedback and resolve issues

Qualifications

• 2+ years of experience in a customer success, training, or technical support role
• Strong verbal and written communication skills with the ability to present to diverse audiences
• Experience delivering software training or product demonstrations, preferably in a government or enterprise environment
• Ability to troubleshoot and resolve basic technical issues in a professional and timely manner
• Proficiency with Microsoft Office Suite and familiarity with CRM or helpdesk platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Familiarity with SaaS platforms or web-based enterprise software
• Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS

Benefits

• Health/Dental/Vision
• 401(k)
• Paid Time Off
• STD/LTD/Life Insurance/Voluntary Life Insurance
• Stipends
• Referral Bonuses