Director of Customer Service - State Farm Agent Team Member

Location Address: 642 Missouri Ave, Saint Robert, MO 65584

Benefits

• Training Paid
• Company parties
• Paid time off
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Profit sharing
• Training & development

You May Be a Great Fit

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Lead and manage daily customer service operations.
• Support team members to achieve service standards.
• Maintain and monitor performance metrics.
• Cook up and coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership experience preferred.
• Strong communication and time management skills.
• Ability to learn and catch on.
• Must meet applicable state licensing requirements.

Compensation

$30,000.00 - $41,000.00 per year

My Team's Mission

Our team’s mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in St.Robert, MO and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

About State Farm

State Farm is an independent contractor who hires their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.