Director of Customer Care

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique executive leadership opportunity to drive customer satisfaction, revenue growth, and service excellence across our organization while enjoying an unmatched quality of life in beautiful southwest Wyoming.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off

Pay

Range: $131,703.00 - $154,743.00 annually, depending on qualifications and experience.

About the role

The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations. This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position. The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.

Responsibilities

• Lead a team of supervisors and customer-facing employees throughout Union Wireless's service footprint
• Provide overall direction, coordination, and performance of customer care operations

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or a related industry
• Demonstrated success leading multi-location teams and developing leaders
• Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management
• Experience analyzing customer, sales, and operational data to drive decision-making
• Excellent communication, coaching, and relationship-building skills
• Proven ability to inspire teams and achieve organizational goals

Why Union Wireless?

At Union Wireless, we're more than a telecommunications provider. We're a company deeply connected to the communities we serve. As our Director of Customer Care, you'll have a direct influence on company performance, customer experience strategy, employee development, and future service offerings. You'll work alongside a collaborative leadership team while guiding the customer care vision for a company known for innovation, personalized service, and strong community relationships.

Why Mountain View, Wyoming?

Imagine leaving rush-hour traffic behind and replacing it with open skies, mountain views, and unlimited outdoor adventure. Located in the heart of southwest Wyoming, Mountain View offers:

• Easy access to the Uinta Mountains, Flaming Gorge Reservoir, and some of the West's most spectacular recreation areas
• World-class fishing, hiking, hunting, camping, boating, snowmobiling, and skiing
• A family-friendly community with excellent schools and a strong sense of belonging
• Affordable living and a slower pace that allows you to enjoy life outside of work
• Short commutes and more time to spend doing what matters most
• Safe neighborhoods and a welcoming small-town atmosphere

Mountain View offers a lifestyle that's difficult to find elsewhere.