Director of Customer Care

At Arketa, we believe software should do more—be more intelligent, more intuitive, and truly support the people using it. The fitness and wellness industry has been underserved by technology for too long, and we’re here to change that.

About the role

We’re building the operating system for modern wellness businesses—products that don’t just look good, but actually help studio owners and instructors grow their community, increase revenue, and deliver world-class client experiences. That means sweating the details, questioning assumptions, and delivering tools that are as powerful behind the scenes as they are seamless for the end user.

Responsibilities

• Contribute to the design and development of innovative wellness solutions
• Collaborate with cross-functional teams to ensure alignment on project goals and objectives
• Implement features that enhance user experience and streamline operations
• Participate in code reviews and contribute to the overall quality of the product
• Stay up-to-date with industry trends and technologies relevant to the wellness sector

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 2+ years of professional software development experience
• Experience with front-end and back-end technologies
• Strong problem-solving skills and ability to work independently and collaboratively
• Excellent communication and collaboration skills

Qualifications

• Passionate about the fitness and wellness industry
• Ability to work in a fast-paced, agile environment
• Experience with Agile methodologies and tools

Skills

• Proficiency in JavaScript, React, and Node.js
• Familiarity with RESTful APIs and databases
• Experience with front-end frameworks such as Angular or Vue.js
• Understanding of cloud-based services like AWS or Google Cloud

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule
• Health insurance coverage
• 401(k) retirement plan
• Professional development opportunities
• Work-life balance

Pay

Commensurate with experience

Schedule

Flexible work schedule

Benefits

• Health insurance coverage
• 401(k) retirement plan
• Professional development opportunities
• Work-life balance