Director of Corporate Communications

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

The Team

Upstart’s Communications team shapes how our story shows up in the market, with a focus on building trust, clarity, and relevance across external audiences. The team partners closely with leaders across the company to connect business performance, industry context, and innovation into a narrative that is timely, credible, and differentiated.

How you’ll make an impact

• Define and evolve Upstart’s corporate narrative, ensuring it is grounded in company performance, industry dynamics, and the broader economic landscape.
• Develop and execute communications programs that increase Upstart’s visibility across business, financial, technology, and mainstream media.
• Build and elevate the external profiles of Upstart executives through media strategy, thought leadership platforms, speaking opportunities, and contributed content.
• Counsel senior leaders on messaging, positioning, media engagement, and high-stakes communications moments with sound judgment and consistency.
• Partner with Investor Relations, Legal, Marketing, Growth, and Internal Communications to align messaging across external touchpoints and audience moments.
• Translate complex topics, including lending, credit, AI, regulation, and macroeconomic trends, into clear and compelling stories for external audiences.

Minimum Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, Business, or a related field, or equivalent practical experience.
• 10+ years of experience in corporate communications, public relations, executive communications, or a related field.
• 5+ years of experience developing corporate messaging and media relations strategies for a public company, high-growth technology company, fintech, or other regulated industry.
• Experience building executive visibility programs and supporting senior leaders through media interviews, speaking engagements, and sensitive communications moments.
• Experience partnering cross-functionally with functions such as Investor Relations, Legal, Marketing, and executive leadership to deliver coordinated external communications.

Preferred Qualifications

• Knowledge of the media landscape across business, financial, technology, and consumer outlets.
• Ability to translate complex business, financial, and policy topics into clear, audience-centered messaging and thought leadership.
• Experience identifying proactive storytelling opportunities tied to industry trends, macroeconomic developments, and the news cycle.
• Skills in developing contributed content, messaging frameworks, and executive communications materials for senior leaders.
• Experience using AI platforms and tools to improve communications workflows, insight generation, or team effectiveness.