Director of Concessions

About the Role

The Director of Concessions is responsible for operational budgets, managing monthly P&L statements, and ensuring all financial reporting is accurate and completed in a timely fashion. This role provides leadership, coaching, and mentorship to the concessions team while sustaining costs within budgeted guidelines for labor and operating supplies. The Director maintains positive customer and client relations through effective communication and prudent financial practices, and ensures proper safety, sanitation, and maintenance of food service equipment.

Essential Duties

• Manage monthly P&L statements and ensure all financial reporting is accurate and completed on time
• Provide leadership, coaching, and mentorship to staff executing the concessions business plan
• Sustain costs as they pertain to labor and operating supplies within budgeted guidelines
• Maintain positive customer and client relations through effective communication and financial practices
• Establish and maintain proper safety and sanitation procedures; ensure proper repair and maintenance of food service equipment
• Create a working relationship with local health officials
• Ensure unit compliance with federal, state, local, and Legends regulations regarding alcohol sales
• Maintain management staff and ensure proper hiring and promoting of associates per Legends standards in a union environment
• Work closely with multiple sub-contractors to ensure all needs are met and contract terms are followed
• Preserve existing programs and develop new concepts to ensure the highest possible quality of food service
• Oversee monthly inventory for concessions operations and develop yearly operational budgets
• Work with Concessions Managers to maintain effective programs for excellent customer service during all events
• Monitor staff performance as it relates to speed of service and guest relations
• Work with analytic team to analyze sales and sales mix
• Assist General Manager in working with clients on Food & Beverage sponsorships
• Establish strong relationships with clients to resolve outstanding issues and plan events

Supervisory Responsibilities

• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.

Education and/or Experience:

• Bachelor's Degree (BA) from a four-year college or university
• 5+ years of related experience and/or training
• Previous management experience in a similar venue

Skills and Abilities

• Demonstrated ability to control costs, generate increased revenue, and manage accounts payable/receivable and financial reporting
• Strong written, verbal, and interpersonal skills
• Ability to function in a fast-paced, team-oriented environment
• Ability to train workers in food preparation and cooking to ensure high quality, efficient, and profitable food service
• Ability to manage several direct reports
• Knowledge of computers

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

On Site – Grand Rapids Venues (Acrisure Amphitheater, Van Andel Arena, Amway Stadium)

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.