Director of Compliance

Key Responsibilities

• Manage the day-to-day operation of SteerBridge's Compliance Management System (CMS) and ensure compliance activities are performed in accordance with internal policies and regulatory requirements.
• Assist the Chief Compliance Officer in developing, implementing, maintaining, and enhancing enterprise compliance policies, standards, procedures, and governance documentation.
• Oversee the Company's compliance monitoring and testing program, including documenting results, tracking findings, and validating corrective actions.
• Oversee the Company's transaction monitoring program, ensuring alerts are reviewed, investigations are appropriately documented, and unusual or suspicious activity is escalated in accordance with established procedures.
• Cover regulatory change management activities by identifying new or amended regulatory requirements and ensuring timely implementation throughout the organization.
• Oversee consumer compliance activities related to applicable laws and regulations, including ECOA, FCRA, TILA, MLA, SCRA, E-SIGN, UDAAP, and other consumer protection requirements.
• Manage the Company's complaints and error resolution program, including complaint investigations, trend analysis, escalation of material issues, and reporting to executive leadership and the issuing bank, as appropriate.
• Oversee enterprise issue management activities by tracking compliance findings, corrective action plans, and remediation efforts through completion.
• Oversee the day-to-day administration of the Company's BSA/AML, OFAC, fraud prevention, identity theft prevention, sanctions screening, customer due diligence, and financial crimes compliance activities while ensuring compliance with Company policies, issuing bank requirements, and applicable regulatory obligations.
• Cover coordination of ongoing compliance oversight of critical third-party service providers, including Galileo, Mastercard, AWS, and other program partners, ensuring delegated compliance responsibilities are performed effectively.
• Review new products, operational changes, marketing materials, customer communications, and business initiatives to identify compliance risks and recommend appropriate controls.
• Develop and maintain compliance dashboards, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and recurring management reports used to evaluate program effectiveness.
• Prepare compliance reports, dashboards, key risk indicators (KRIs), and other management reporting for executive leadership, governance committees, and the Chief Compliance Officer.
• Cover coordination of regulatory examinations, issuing bank reviews, internal audits, and independent compliance assessments, including document collection, response coordination, and remediation tracking.
• Serve as the primary day-to-day compliance liaison with the issuing bank by coordinating requests, providing operational updates, supporting governance meetings, and facilitating issue resolution.
• Maintain the Company's policy management program by ensuring policies and procedures remain current, accurately reflect business operations, and receive appropriate approvals.
• Develop and deliver compliance training and awareness initiatives that promote a strong culture of compliance throughout the organization.
• Provide regulatory guidance and compliance support to business units while fostering collaboration and proactive risk management.
• Escalate material compliance, fraud, consumer protection, operational, or regulatory issues to the Chief Compliance Officer in accordance with established governance procedures.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in business, Finance, Risk Management, Criminal Justice, Law, or a related field.
• Five (5) years of progressive compliance experience within the financial services, banking, fintech, or payments industry.
• Three (3) years of leadership experience managing compliance programs or teams.
• Demonstrated experience supporting regulatory examinations and issuing bank oversight.
• Working knowledge of Compliance Management Systems, consumer financial regulations, and BSA/AML compliance.

PREFERRED QUALIFICATIONS

• CRCM Certification (or similar)
• CAMS Certification (or similar)
• Experience supporting or Banking-as-a-Service (BaaS) programs
• Experience working with issuing bank partnerships and payment card products.