Director of Community Relations - Bilingual Korean/English

Position Overview

Serve as the bridge between Care Advantage and the community, fostering trust and collaboration.

Cook up and nurture referral sources through strategic outreach and relationship management.

Coordinate and lead community events that highlight our services and values.

Act as a resource and advocate for community members, ensuring seamless service coordination.

Generate and manage leads from events, turning opportunities into meaningful client relationships.

Champion our core values of Compassion, Attitude, Respect, and Excellence in every interaction.

Key Responsibilities

• Build and nurture referral sources through strategic outreach and relationship management.
• Support Medicaid Services Coordinators with client onboarding and service coordination.
• Keep leadership informed with CRM updates, activity reports, and territory analyses.
• Develop and test creative, "out-of-the-box" sales strategies to drive growth.
• Persistently partner with Recruiting and HR to ensure Family Caregiver candidates complete onboarding successfully.

Requirements

• Associate's degree or higher in Social Work or related field (or equivalent experience).
• Bilingual English / Korean (REQUIRED).
• At least 2 years of client/patient support experience with proven customer service excellence.
• Previous home care sales experience preferred.
• Familiarity with the Medicaid application process.
• Strong communication skills-verbal and written-with the ability to inspire and connect.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work both independently and collaboratively across teams.

Why Join Care Advantage?

• Shape the future of homecare in Northern Virginia.
• Build meaningful connections with clients, families, and partners.
• Grow your career within a supportive, mission-driven organization.