Director of Community Impact (Hybrid)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and lead ALCO’s resident engagement and community services strategy across the portfolio.
• Design and implement scalable resident services, community programming, and engagement frameworks.
• Build and maintain strategic partnerships with nonprofits, schools, healthcare providers, workforce agencies, law enforcement, and other community organizations.
• Serve as the primary liaison between property management teams and community service providers.
• Lead resident outreach, needs assessments, and community-building initiatives that strengthen resident satisfaction, participation, and retention.
• Oversee portfolio-wide security initiatives, vendor relationships, contracts, and monitoring processes to support resident safety and community wellbeing.
• Partner with Operations and Marketing teams to support community outreach, resident communications, website accuracy, social media engagement, and community-focused marketing efforts.
• Establish and monitor performance metrics related to resident engagement, program participation, and community impact.
• Analyze data and feedback to evaluate program effectiveness and drive continuous improvement.
• Recruit, develop, coach, and lead a high-performing Community Team.
• Represent ALCO within affordable housing, community development, and professional organizations.
• Perform other duties as assigned to support company objectives.

WORK ENVIRONMENT

Based in ALCO’s Central Office in downtown Memphis. Requires up to 20% travel, including occasional overnight travel. Ability to work effectively in a fast-paced, evolving environment while managing multiple priorities across a multi-state portfolio.

KNOWLEDGE & SKILL REQUIREMENTS

• Bachelor’s degree in Social Work, Community Development, Public Administration, Human Services, Business Administration, or a related field preferred.
• Minimum 3–5 years of experience in resident services, affordable housing, community engagement, property management, nonprofit leadership, or a related field.
• Demonstrated leadership experience managing programs, partnerships, and cross-functional teams.
• Strong knowledge of community resource coordination, resident services, partnership development, and program management.
• Excellent leadership, communication, relationship-building, and project management skills.
• Strong analytical and problem-solving abilities with experience using data to drive decisions and measure outcomes.
• Proficiency with Microsoft Office, reporting tools, and property management technology.
• Valid driver’s license and ability to meet company insurability requirements.
• Must not be on the HUD Denied Participation List.

COMPENSATION & BENEFITS

The salary range for this position is $110,000–$115,000 annually. Final compensation will be determined based on experience, qualifications, and internal equity.

• In addition to base pay, eligible team members may participate in performance-based incentives where applicable.
• ALCO offers a comprehensive benefits package including medical, dental, and vision coverage; company-paid life and disability insurance; 401(k) with company contribution; paid time off; and paid holidays.

PRE-Employment Requirements

• All offers of employment are contingent upon successful completion of a background check and drug screening, in accordance with ALCO’s policies and applicable law.