Director of Community Development and Engagement (2710)

About the role

The Director of Community Development and Engagement leads BakerRipley’s One Front Door initiative, ensuring Community Centers serve as the connective infrastructure that links neighbors to the full breadth of BakerRipley’s programs, community partners, and opportunities for advancement. This position oversees operational systems, leadership teams, and cross‑functional partnerships to provide exceptional customer service and support the delivery of BakerRipley programs and services through Community Centers.

Key Responsibilities

• Lead the operational integration of agency programs within Community Centers by collaborating with agency leadership to ensure programs, One Front Door teams, and operational staff effectively support program delivery across the organization.
• Lead the operational strategies, staff, and systems that strengthen community engagement, improve the neighbor’s experience, and maximize access to agency resources.
• Develop and manage program budgets, contracts, reporting requirements, and performance goals.
• Foster a collaborative, customer‑focused culture that reflects BakerRipley’s mission, values, and commitment to exceptional neighbor service.
• Promote and ensure collaboration happens across BakerRipley programs.
• Monitor operational performance and implement process improvements that increase access to services, strengthen operational effectiveness, and maximize community impact.
• Utilize data, community feedback, and operational trends to inform strategic planning and decision‑making.
• Establish and maintain strategic partnerships with community organizations, educational institutions, corporations, non‑profits, government agencies, and other stakeholders to expand programs and services.
• Represent BakerRipley in community meetings, collaborative initiatives, and external partnerships as assigned.
• Ensure compliance with agency policies, contractual requirements, safety standards, and applicable regulations.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 5+ years in program management.
• Experience in program, project, or community‑based leadership roles.
• Experience developing and managing budgets and providing sound financial management.
• Demonstrated experience implementing new programs, processes, or initiatives from design through full execution.

Knowledge, Skills, and Abilities

• Strong relationship‑building and stakeholder management skills across multiple teams and levels.
• Proven ability to lead change and gain buy‑in for new initiatives in complex environments.
• Ability to balance big‑picture strategy with close attention to operational and data details.
• Excellent verbal and written communication skills, with the ability to influence without formal authority.
• Proficiency with CRM or case management systems.
• Languages: English required; bilingual in English/Spanish preferred.