Director of Community-based Hospice, Full-time
Job Summary
This role provides supervisory oversight to the Community Based Hospice (CBH) team including contracted services, pharmacy, DME, and therapies. Responsibilities include ensuring compliance with regulatory requirements, collaborating on project planning, and managing quality issues.
Responsibilities
Engage in and support organizational efforts promoting diversity, equity, and inclusion.
Set clear expectations and ensure CBH leaders and teams are accountable for organizational goals.
Promote a culture of collaboration, engagement, and shared decision-making.
Participate in strategic planning and design processes to achieve CBH and organizational goals.
Ensure all patient care aligns with regulatory requirements, standards of practice, and patient/family goals of care.
Serve as a clinical resource to CBH Leaders for complex patient and family situations.
Oversee triage and continuous care operations to ensure timely, appropriate responses to patient needs.
Maintain thorough knowledge of hospice regulations, ACHC standards, and applicable state/federal guidelines.
Oversee compliance across all CBH services, including IDG teams, CNAs, Triage, contract staff, and Crisis Care.
Support IDG case conferences and interdisciplinary collaboration.
Drive standardization of clinical and operational processes across CBH to ensure consistency, safety, and efficiency.
Evaluate and optimize productivity and efficiency across all roles and service lines.
Develop and implement process improvements to enhance care delivery and operational performance.
Partner with the Vice President of Clinical Services in hiring, onboarding, performance management, and disciplinary actions.
Ensure effective orientation and onboarding tailored to staff experience and skill level.
Support CBH Leaders in developing their teams and addressing performance or quality concerns.
Provide oversight and accountability for contracted services including pharmacy, DME, and therapies.
Collaborate with vendors to ensure service quality, performance expectations, and contractual compliance.
Ensure contracted staff are effectively integrated into interdisciplinary teams and aligned with CBH standards.
Collaborate with internal departments and maintain strong relationships with community partners.
Support customer service excellence through timely complaint resolution and follow-up.
Manage the CBH program budget and collaborate on team budgets with the Vice President of Clinical Services.
Monitor operational performance and align resources to meet financial and strategic goals.
Participate in community education and outreach activities.
Attend professional development opportunities (seminars/workshops).
Cover Administrator On Call (AOC) and holiday assignments as required.
Requirements
Registered Nurse with a current NC License. BSN preferred.
Minimum of 5 years recent clinical experience, with at least 3 of which were in a successful supervisory role.
Minimum of 1 years recent Hospice clinical experience.
Hospice Nurse Certification preferred.
Able to independently seek resources and work collaboratively.
Able to communicate clearly with patients, families, visitors, IDG Team, physicians, facility staff, and leadership / Executives inside and outside of Transitions.
Able to educate patients and families regarding the hospice plan of care.
Knowledgeable about hospice regulations, reimbursement, including Medicare / Medicaid requirements, licensing laws, and accreditation standards.
Excellent written and verbal communication skills, and competence with computer systems / EMR.
Reliable transportation.
Able to lift and carry up to 50lbs.
Strong team building skills.
Ability to communicate effectively with team members, set clear expectations and lead by example.