Director of Community Association Management (ECO81926)

About the Company

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC. We serve a diverse client base including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities, as well as nationally renowned developer and builder clients. Ranked #3 out of 5,000+ firms in the community management industry, RealManage delivers exceptional solutions at competitive prices using cutting-edge cloud-based technologies and mobile apps.

Our mission is to offer comprehensive and innovative solutions that consistently surpass customer expectations, prioritizing transparency and visibility in all client interactions. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity, while maintaining financial strength and focusing on continual innovation.

RealManage is a values-based company guided by the following principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning and growing; one is either getting worse or getting better—never staying the same.

RealManage has earned the Certified™ recognition from Great Place to Work®, reflecting our commitment to a positive workplace culture and employee experience.

Responsibilities

• Practice and adhere to the Guiding Principles of the company and ensure all calls/emails are responded to within 24 hours of receipt.
• Directly supervise CAMS & ACAMS and other association management support staff as appropriate.
• Provide specific assistance to CAMS, ACAMS, and Inspectors in troubleshooting problems on properties where additional leadership, training, or intervention is needed, especially when Board/homeowner relationships are at risk.
• Develop and lead portfolio team meetings, all team meetings, and individual manager touch-base meetings with participatory involvement.
• Create and implement a client retention strategy for watch list accounts, key accounts, and other accounts as deemed appropriate by the supervisor.
• Review and approve all monthly Board of Directors packets prepared by staff for content and structure.
• Coordinate schedules and proactively attend board and membership meetings, mentoring managers and fostering positive relationships with board members to ensure client retention.
• Review and approve all annual meeting packets for assigned CAMS prior to each meeting.
• Review management reports and mass mailings to membership (e.g., budget information, newsletters, election information) produced by supervised staff.
• Review Company reports for trending and compliance, ensuring goals are met and Company standards of operation are adhered to.
• Ensure property inspections occur regularly by reviewing monthly reports and following up on problem areas to confirm effective action.
• Oversee projects involving all CAMS to ensure timely completion, including seasonal projects.
• Review income statements and variance reports for all portfolio properties quarterly to ensure quality, accuracy, and address concerns as needed.
• Understand and recognize association cash flow, inform the Board of negative or positive trends, and provide recommendations.
• Demonstrate proficiency in association budget preparation, review, and regulatory requirements; review budgets before submission to the Board for approval.
• Regularly review Ciranet functions to ensure managers are utilizing it properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists, and document updates.
• Acquire and maintain current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures.
• Demonstrate proficiency in delinquency and collections processes.
• Understand contract terms, renewal dates, and implementation within the supervised book of business.
• Possess a thorough understanding of plats, ownership, and property rights.
• Understand the Board election process and guide portfolio clients through from start to finish.
• Understand the legislative process and educate clients on new laws.
• Provide oversight, onboarding, and training to new managers, ensuring compliance with required training.
• Attend monthly Director, management, and leadership meetings as appropriate.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Ensure compliance with Company guidelines and management operations as they relate to specific procedures listed herein.
• Perform other work-related tasks as needed.

This description is not exhaustive; responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.