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Director of Communications & Member Engagement

Arkansas Economic Developers & Chamber Executives · Indiana, United States · 2 wk ago
Writing$44k–$48k/yrFull-time

Accounting

About the Role

The Director of Communications & Member Engagement is the Chamber's Integrator: the person who makes sure operations, billing/accounting hygiene, and member experience are excellent every single day. This role owns member retention, marketing/communications, and the financial housekeeping of the organization.

Responsibilities

  • Member Retention & Engagement: You'll be the friendly, familiar voice members hear on renewals and past-due accounts, and the go-to person for members who need a little extra attention. Goal: keep member dues revenue retention at 90% or higher.
  • Billing & Collections: Handle invoicing, payment processing, and accounts receivable follow-up so no member invoice ages past 90 days, looping in the President early on anything at risk.
  • Social Media: Lead our social media strategy and content calendar across Facebook, Instagram, and emerging platforms, grow our following and engagement year over year, and serve as our unofficial event photographer.
  • Marketing & Communications: Own the e-newsletters and emails, member spotlights, and website content.
  • CRM & Data Integrity: Keep our CRM (ChamberMaster or successor) as the single source of truth for members, invoices, events, and committees, and pull together monthly reporting for the President and Board.
  • Office & Board Administration: Prepare and distribute board meeting minutes, keep the front desk and office running smoothly, coordinate conference room and AV scheduling, and support our quarterly Member Orientation meetings.
  • Event Coordination: Help bring our signature events to life, including ribbon cuttings, networking events, the Annual Awards Banquet, the Chairman's Memorial Golf Tournament, and the Accelerate Learning Series, working alongside the President and our committees.
  • Cross-Team Collaboration: Partner with other team members so new members get a warm, seamless welcome.
  • Other Duties: As assigned.

Requirements

  • Education: A bachelor's degree in marketing, communications, business, or a related field is preferred, but equivalent hands-on experience is equally valued.
  • Experience: 1-3 years in office or operations management, marketing, communications, or nonprofit/association administration.
  • Financial Know-How: Comfort with accounts receivable, invoicing, and basic bookkeeping.
  • Marketing Chops: Experience with growing and managing social media, email marketing, or content programs. Ability to analyze and report on performance metrics.
  • Technical Skills: Exceptional Microsoft Suite skills are required. Familiarity with Adobe, Canva, Claude AI, or ChatGPT. Experience with a CRM or database platform is a plus.
  • Communication: Excellent written and verbal skills. Ability to represent the Chamber in the community and handle past-due balances with warmth and tact.
  • Leadership Potential: Ability to organize, plan, and run projects independently. Self-starter who operates with a sense of urgency.
  • Local Knowledge: Familiarity with Searcy and the local business community. Ability to field calls from members and residents needing information or connections.

Benefits

  • 15 PTO days after 90 days
  • Individual Coverage Health Reimbursement Account after 90 days
  • Paid Holidays

Pay

$44,000-$48,000 depending on experience

Schedule

Full-time, exempt. Standard office hours are 8:00 a.m.-5:00 p.m., Monday-Friday, with occasional early morning, evening event coverage, or overnight travel for training.

About the Organization

The Searcy Regional Chamber of Commerce is a not-for-profit 501(c)(6) member-based organization serving the needs of 500+ businesses across our region. Our mission is simple: champion business, empower talent, and cultivate community. We work every day toward a vision where businesses succeed, talent flourishes, and collaboration fuels a thriving region.

Our mission comes to life through three strategic pillars:

  • Champion Business: We advocate for a business-friendly climate, serve as a unified voice with local and state leaders, and connect our members to the resources and relationships they need to grow.
  • Empower Talent: We build the region's workforce pipeline and develop tomorrow's leaders, from K-12 career connections through programs like Leadership Searcy and our Accelerate Learning Series.
  • Cultivate Community: We're the trusted, visible resource for businesses and residents alike, using storytelling, events, and partnerships to keep Searcy moving forward.

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