Director, Communications & Engagement

About the role

The Director, C&E Consulting, will lead employee communication projects for EPIC's national Communication and Engagement (C&E) practice, providing leadership, coaching, and oversight for a team of consultants.

Responsibilities

• Serve as a consultant for employee-facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams and clients on content development, graphic design and project management.
• Lead, coach and develop a team of C&E consultants, including providing guidance on client strategy, deliverables, prioritization, quality standards and professional development.
• Oversee consultant workload, project assignments and team workflows to ensure client commitments are delivered on time, with quality, accuracy and consistency across the C&E practice.
• Create compelling employee benefits communications that are easily understood and delivered across a multitude of channels (for example: digital, print, and face-to-face) to maximize employee engagement and to facilitate required action.
• Ensure all content is written and edited to the highest standards, optimized for the channel distribution and provides a great user experience.
• Establish team priorities, manage multiple projects and create scalable workflows to ensure all projects are delivered with quality, accuracy and consistent client service.
• Oversee, as necessary, support from third-party service providers that contribute to the development and delivery of print, digital and online communications.
• Participate, as necessary, in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions.
• Lead team interviewing, new hire onboarding, training, mentoring and ongoing capability-building for C&E consultants.

Requirements

• Extremely organized, self-starter and natural storyteller with the ability to translate complex ideas into easily digestible content.
• Strong people leadership skills, including the ability to coach, mentor, prioritize work, provide feedback and build consultant capability across the team.
• Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities and high-visibility deliverables.
• Project management mindset that likes to keep things structured and on task.
• Able to communicate effectively in written and oral communications.
• Able to handle multiple client priorities with strong attention to detail while seamlessly able to switch between projects and clients.
• Able to work under pressure and under deadlines with limited timeframes.
• Flexible, strategic, collaborative and creative problem-solving skills.
• Able to manage time effectively and enjoy the challenge and satisfaction of meeting deadlines.
• Experience in creative writing and producing compelling content, benefits content a plus.
• Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word and Microsoft Teams).
• Able to work effectively and efficiently with limited oversight while providing direction, accountability and support to others.

Qualifications

• Bachelor’s degree or higher in Communications or equivalent experience.
• Employee benefits or healthcare industry experience a plus.
• Client management experience.
• Experience leading, managing, mentoring or developing consultants or project-based teams preferred.
• 10+ years combined benefits and communications experience, including demonstrated experience leading client work and/or consulting teams.