Director, Communications & Engagement

About the role

The Director, C&E Consulting, will lead employee communication projects for EPIC’s national Communication and Engagement (C&E) practice while providing day-to-day leadership, coaching, and oversight for a team of consultants. This role involves developing and delivering communication strategies and multi-channel campaigns to support clients’ employee engagement objectives, ensuring consultant work aligns with C&E standards and client expectations, and advancing the growth, consistency, and effectiveness of the consulting team. This is a consultative and people leadership position with a direct impact on the success of EPIC’s Employee Benefits practice and its goals to build and retain client relationships.

Responsibilities

• Serve as a consultant for employee-facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams, and clients on content development, graphic design, and project management.
• Lead, coach, and develop a team of C&E consultants, providing guidance on client strategy, deliverables, prioritization, quality standards, and professional development.
• Oversee consultant workload, project assignments, and team workflows to ensure client commitments are delivered on time, with quality, accuracy, and consistency across the C&E practice.
• Create compelling employee benefits communications that are easily understood and delivered across multiple channels (e.g., digital, print, and face-to-face) to maximize employee engagement and facilitate required action.
• Ensure all content is written and edited to the highest standards, optimized for channel distribution, and provides a great user experience.
• Establish team priorities, manage multiple projects, and create scalable workflows to ensure all projects are delivered with quality, accuracy, and consistent client service.
• Oversee support from third-party service providers contributing to the development and delivery of print, digital, and online communications as necessary.
• Participate in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions.
• Lead team interviewing, new hire onboarding, training, mentoring, and ongoing capability-building for C&E consultants.

Requirements

• Extremely organized, self-starter, and natural storyteller with the ability to translate complex ideas into easily digestible content.
• Strong people leadership skills, including coaching, mentoring, prioritizing work, providing feedback, and building consultant capability across the team.
• Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities, and high-visibility deliverables.
• Project management mindset with a preference for structured and task-oriented workflows.
• Ability to communicate effectively in written and oral communications.
• Ability to handle multiple client priorities with strong attention to detail while seamlessly switching between projects and clients.
• Ability to work under pressure and meet deadlines with limited timeframes.
• Flexible, strategic, collaborative, and creative problem-solving skills.
• Effective time management and enjoyment of meeting deadlines.
• Experience in creative writing and producing compelling content; benefits content experience a plus.
• Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word, and Microsoft Teams).
• Ability to work effectively and efficiently with limited oversight while providing direction, accountability, and support to others.

Qualifications

• Bachelor’s degree or higher in Communications or equivalent experience.
• Employee benefits or healthcare industry experience a plus.
• Client management experience.
• Experience leading, managing, mentoring, or developing consultants or project-based teams preferred.
• 10+ years of combined benefits and communications experience, including demonstrated experience leading client work and/or consulting teams.

About EPIC

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, fueled by capable, committed people who share common beliefs and values. Headquartered in New York City and founded in 2007, EPIC has over 4,000 employees nationwide, with locations across the U.S. Our local market knowledge and industry expertise support clients' regional and global needs. EPIC’s core values are: Owner mindset, Inspire trust, Think big, and Drive results.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.