Director of Commercial Operations - Reporting

About the role

Position Overview The Director of Commercial Operations for the Reporting business unit is a strategic operations and execution leader who ensures pipeline health, deal velocity, and forecast accuracy across a high-volume, programmatic sales model. Reporting to the General Manager, this role manages sales execution across multiple regions and channels at scale. This is an internal, cross-functional operations role that brings consistency and rigor to the sales process by identify and resolve barriers, consolidating pipeline visibility, identifying at-risk deals and cohorts, and driving disciplined execution and adoption of go-to-market plays.

Responsibilities

• Consolidate and roll up sales pipeline and forecast by region, product, and channel to provide the GM with weekly, plan-to-actual visibility
• Track and analyze key metrics (bookings, pipeline, win rates, deal velocity, ASP by product and region) with sensitivity to regional and channel performance drivers
• Identify at-risk cohorts and deals; escalate blockers and recommend corrective actions to sales leadership
• Partner with sales leadership, BDR, account management, and go-to-market teams to design, implement, and track adoption of targeted plays (e.g., land-and-expand, vertical expansion, partner channels)
• Conduct regular reviews of sales execution progress against quarterly and annual plans, working with teams to adjust tactics and resource allocation
• Identify and escalate cross-functional blockers (e.g., solution engineering resource constraints
• Work closely with enablement team to ensure sellers and partners have the right tools and training to be successful
• Participation/leadership AIPs

Requirements

• Deep understanding of sales cycles, pipeline methodologies, forecasting, and the metrics that drive revenue accountability in SaaS
• Seven to ten years of experience in sales operations, revenue operations, or similar operational role in a high-volume B2B SaaS environment
• Demonstrated success managing sales operations across multiple regions or channels at scale
• Strong analytical and data visualization skills; comfort with SQL, BI tools, and Excel pivot tables
• Excellent communication skills and ability to translate data into actionable insights for both technical and non-technical audiences
• Project management mindset: ability to juggle multiple workstreams and drive initiatives to completion
• Experience working with programmatic or high-volume sales models (e.g., inside sales, transactional enterprise deals) is a plus

Qualifications

• Pattern recognition: Spots trends and anomalies in high-volume data without losing sight of individual deals.
• Pragmatic: Comfortable making decisions with incomplete information; knows when good enough is better than perfect.
• Collaborative: Partners well across sales, product, and go-to-market teams; doesn't default to "that's not my job."
• Resilient: Can navigate ambiguity and work effectively in a fast-paced, changing environment.

Benefits