Director of Collections Strategy

Location: Remote – US-based candidates only, no visa sponsorship available

Compensation: $120,000 – $150,000 annually

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Responsibilities

• Build and lead the collections strategy for personal loans and student loan refinancing
• Design recovery strategies that prioritize customer satisfaction throughout the delinquency lifecycle
• Select and manage third-party vendors to ensure accountability and performance
• Utilize data and testing to create a compliant and scalable collections operation
• Develop long-term collections models balancing vendor use and in-house capability building

Requirements

• 10+ years of experience in consumer lending collections, servicing, or recoveries with strategic ownership
• Deep understanding of collections operations, compliance, and vendor management
• Proven track record in enhancing recovery while prioritizing customer experience
• Highly analytical with a strong comfort level in data-driven decision-making
• Ability to communicate effectively across various functions including Risk, Product, and Compliance

Benefits

• Comprehensive health, dental, and vision plans alongside savings options
• Mac computers and stipends for home office setup
• Monthly reimbursements for internet and phone expenses
• Employee Stock Purchase Plan and RSUs
• Generous 401(k) plan with company matching contributions
• Robust tuition reimbursement program
• Annual travel perk of $1,000 on each Earnie-versary
• Generous annual PTO and competitive parental leave