Director of CMDB & Service Architecture

Responsibilities

• Define and execute the enterprise CMDB strategy and roadmap.
• Establish data models, service taxonomy, and configuration standards.
• Implement governance processes to maintain CMDB data accuracy and integrity.
• Drive automation and system integrations to reduce manual updates.
• Provide executive reporting on CMDB maturity and data quality metrics.
• Own service mapping for critical business and technology services.
• Ensure visibility of upstream and downstream system dependencies.
• Align service architecture with disaster recovery and resilience planning.
• Support impact analysis for change management and incident response.
• Integrate CMDB with Information Technology Service Management (ITSM), incident, change, and disaster recovery (DR) workflows.
• Enable dependency-aware incident routing and root cause analysis.
• Partner with Infrastructure and Security teams to ensure configuration alignment.
• Establish lifecycle governance for assets, services, and configurations.
• Support enterprise Recovery Time Objective (RTO) / Recovery Point Objective (RPO) definition through validated service relationships.
• Provide configuration intelligence during cyber incidents and recovery events.
• Ensure audit and regulatory readiness through defensible configuration documentation.

Qualifications

• 8+ years of progressive experience in enterprise Information Technology operations, architecture, configuration management, or infrastructure engineering within complex, multi-site, hybrid cloud environments.
• 3+ years of leadership experience overseeing CMDB, ITSM, or service architecture functions, including ownership of roadmap, governance model, and measurable service quality outcomes across corporate, manufacturing, research & design, and cloud environments.
• Strong expertise in service mapping and dependency modeling, including application-to-infrastructure relationships, manufacturing system dependencies, cloud workloads, and critical business services supporting regulated operations.
• Experience establishing and maintaining configuration governance standards, including configuration item (CI) lifecycle management, data quality controls, ownership accountability, change integration, and audit defensibility.
• Proven experience integrating CMDB platforms with ITSM systems, discovery tools, cloud environments (Amazon Web Services), identity platforms, and automation workflows to provide accurate, near real-time visibility into enterprise assets and service dependencies.
• Ability to communicate service risk, operational resilience posture, and configuration integrity metrics clearly to executive leadership, audit stakeholders, and cross-functional governance committees.