Director of Clinical Systems, Analytics & Business Intelligence

Strategic Leadership & Clinical Systems Governance

• Develop and implement the strategic vision for clinical systems, analytics, reporting, business intelligence, and technology solutions supporting Behavioral Health and Community Services programs.
• Lead the development and execution of a multi-year Clinical Systems and Analytics Strategic Roadmap.
• Establish governance structures, policies, standards, procedures, and decision-making frameworks related to clinical systems, analytics, reporting, and operational workflows.
• Chair or facilitate Clinical Systems Governance Committees and related workgroups.
• Collaborate with executive leadership to align technology investments and analytics initiatives with organizational priorities and strategic objectives.
• Identify opportunities for innovation, automation, integration, and operational improvement across service delivery systems.
• Lead organizational change management efforts associated with technology implementations, workflow redesign, process optimization, and operational transformation initiatives.
• Develop enterprise standards for clinical systems utilization, documentation workflows, reporting methodologies, and data management practices.

Enterprise Clinical Technology & EHR Leadership

• Establish and maintain enterprise data governance standards, policies, and accountability structures.
• Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.
• Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.
• Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.
• Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.
• Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.
• Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Governance & Information Management

• Establish and maintain enterprise data governance standards, policies, and accountability structures.
• Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.
• Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.
• Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.
• Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.
• Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.
• Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Analytics, Reporting & Business Intelligence

• Oversee organizational analytics, dashboard development, reporting, business intelligence, and performance management functions supporting BHCS operations.
• Supervise Data Analysts, Reporting Analysts, Business Systems Analysts, and other assigned personnel.
• Develop and maintain operational, clinical, quality, utilization, financial, workforce, and regulatory reporting frameworks.
• Ensure timely development and dissemination of reports supporting executive leadership, operational management, regulatory agencies, funders, and governing bodies.
• Develop and maintain key performance indicators (KPIs), dashboards, scorecards, and performance measurement frameworks.
• Analyze trends and provide actionable recommendations that improve organizational performance, efficiency, quality outcomes, compliance, and client experience.
• Support contract reporting, grant reporting, audit requests, accreditation activities, and executive reporting requirements.
• Promote evidence-informed and data-driven decision-making throughout the organization.

Revenue Cycle Optimization & Financial Performance

• Partner with Revenue Cycle Management, Finance, Compliance, and Quality Assurance leadership to optimize system-supported billing processes.
• Ensure clinical systems effectively support claim generation, documentation requirements, billing workflows, and reimbursement activities.
• Monitor system impacts on claim acceptance rates, denials, revenue cycle performance, and documentation quality.
• Develop and manage the annual BHCS technology budget and technology investment roadmap.
• Review expenditures, approve invoices, monitor vendor performance, and enforce contractual obligations and service level agreements.

Artificial Intelligence, Automation & Innovation

• Evaluate emerging technologies, automation tools, and artificial intelligence solutions that support organizational objectives.
• Identify opportunities to improve clinical documentation efficiency, workflow automation, reporting, data analysis, and operational effectiveness through technology innovation.
• Lead implementation of approved AI-enabled solutions while ensuring compliance with organizational policies, privacy requirements, and regulatory standards.
• Promote responsible and ethical use of technology, automation, and artificial intelligence across the organization.

Training, Knowledge Management & User Adoption

• Develop and implement a comprehensive agency-wide clinical systems training strategy.
• Oversee onboarding and ongoing education related to EHR systems, reporting platforms, workflow tools, and operational technologies.
• Lead development and maintenance of training curricula, user guides, SOPs, job aids, webinars, and knowledge management resources.
• Monitor user adoption, system utilization, workflow effectiveness, and training outcomes.
• Promote a culture of continuous learning, technology proficiency, and operational excellence.

Compliance, Quality & Regulatory Support

• Ensure systems support compliance with federal, state, county, payer, accreditation, contractual, and organizational requirements.
• Partner with Compliance and Quality Assurance leadership to support audit readiness, corrective action planning, documentation standards, and quality improvement initiatives.
• Ensure systems effectively capture and report required quality, utilization, compliance, and outcome measures.
• Monitor regulatory changes and assess operational and technology impacts.
• Support organizational initiatives related to Medi-Cal, Specialty Mental Health Services, CalAIM, Enhanced Care Management (ECM), Community Supports, and emerging healthcare regulations.

Continuous Improvement & Operational Excellence

• Lead continuous quality improvement initiatives related to systems, workflows, reporting, analytics, and operational processes.
• Utilize data, stakeholder feedback, benchmarking, and performance metrics to identify opportunities for process redesign and operational efficiencies.
• Establish and monitor performance measures related to system utilization, user adoption, documentation quality, reporting accuracy, workflow effectiveness, and customer satisfaction.
• Promote innovation, accountability, and operational excellence throughout the organization.

Additional Duties

• Performs other duties and special projects as assigned.

Leadership & Supervisory Responsibilities

• Provide leadership, supervision, coaching, mentoring, and professional development to assigned staff.
• Establish performance expectations, accountability measures, succession plans, and development pathways.
• Foster a collaborative, customer-focused, solutions-oriented culture.
• Promote innovation, engagement, continuous learning, and high performance.
• Responsible for hiring, onboarding, coaching, performance management, succession planning, employee engagement, and professional development.