Director of Business Intelligence and Data Analytics

Duties and Responsibilities

• Serves as a strategic partner to Client Services, Operations, and Field Leadership
• Acts as a core member of client service team for reporting, insights, and performance discussions
• Establish and lead the data, reporting, and analytics discipline, including frameworks, standards, tools, and operating models
• Define best practices for KPI development, data capture, reporting cadence, and performance measurement
• Design the long-term vision for the analytics function, including team structure across reporting operations and advanced analytics
• Own the design, development, and governance of reporting platforms used by field and internal teams
• Lead creation and management of Power BI dashboards, including client-facing Power BI experiences and any other assigned programs
• Define data logic, report flow, and KPI alignment to ensure reports are accurate, consistent, and decision-ready
• Manage enhancements, scalability, and lifecycle of reporting tools
• Oversee data capture methodologies to ensure consistency and KPI alignment
• Establish and manage data QA, audits, documentation, and validation processes
• Manage raw data files, integrations, and internal reporting systems
• Ensure data integrity across all the program and partners

Skills/Knowledge

• Act as a thought leader and change agent by educating internal team on data requirements, best practices, and how analytics should inform strategy and execution
• Influence how teams proactively define what data is needed, why it matters, and how it should be used
• Build data literacy through training, documentation, and ongoing collaboration
• Analyze performance and behavioral data to identify trends, insights, and optimization opportunities
• Recommend and influence agency investment in third-party data subscriptions (e.g., Numerator, Kantar, Placer.ai) to enhance value
• Integrate external data sources where applicable to support deeper insights and storytelling
• Support ROI measurement, impact assessments, and continuous improvement initiatives
• Partner with Client Services, Operations, and Field Leadership to embed a measurement-first mindset across programs
• Lead special projects and additional responsibilities as assigned

Preferred Education and Experience

• Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience)
• 5+ years of experience in data analytics, BI/reporting, or analytics operations with increasing scope and ownership
• Advanced proficiency in Power BI (data modeling, DAX, Power Query, workspace governance, refresh/permissions management)
• Demonstrated experience building KPI frameworks, metric definitions, and standardized reporting cadences
• Proven ability to translate data into clear, decision-ready insights for executive and non-technical stakeholders; strong presentation and storytelling skills
• Strong program/project management skills: prioritization, stakeholder alignment, roadmap planning, and delivery against deadlines
• Experience integrating third-party/external datasets and building scalable data ingestion processes
• Experience in a multi-client, multi-program, or fast-scaling environment where reporting needs change frequently
• SQL / data modeling competence

Physical Requirements

• Must be able to lift objects of at least fifty (50) pounds
• Must have a valid government issued driver’s license

Technology

• Square reader
• Inventory Software
• ID Scanner
• Electronic Tablets
• Office suite software - Microsoft Office including Teams and OneDrive
• Electronic mail software - Microsoft Outlook

Work Schedule

• Flexible scheduling
• Must be available evenings & weekends