Director of Clinical Services

Location: Onsite in Memphis, TN

About the role

Crestwyn Behavioral Health is a leading behavioral health hospital in Memphis, Tennessee, providing compassionate mental health and substance use treatment for adolescents, adults, and seniors. Our multidisciplinary team delivers individualized, evidence-based care in a safe and supportive environment, empowering patients to achieve stability, healing, and long-term recovery while preserving dignity and promoting overall wellness.

The Director of Clinical Services (DCS) provides leadership and clinical oversight to ensure the highest standards of clinical excellence and patient-centered care. This role exists to design, implement, and sustain evidence-based treatment programs (e.g., CBT, DBT) that drive measurable outcomes, uphold regulatory compliance, and foster recovery across the continuum of care. By championing evidence-based practices, advancing staff competencies, and embedding fidelity to proven models of care, the DCS creates a culture of accountability, innovation, and continuous improvement. Through collaboration with interdisciplinary teams and leaders, the DCS ensures that high-quality clinical services are provided consistently and in alignment with the hospital’s mission and goals.

Responsibilities

• Provide strategic direction to clinical teams, including therapists, social workers, and other staff
• Oversee day-to-day clinical operations, including budget management, developing marketing and strategic plans, and independent decision making for programs requiring clinical expertise
• Promote a culture of accountability, continuous improvement, and patient-centered care; ensure efficiency and collaboration between departments
• Serve as a member of the facility leadership team and make independent clinical decisions to ensure quality care and alignment with organizational goals
• Provide direction and oversight to staff members; provide clinical consultation, oversight of case planning and care coordination
• Direct crisis intervention efforts and intervene as required
• Supervise, mentor, and support clinical staff, promoting professional growth and competency
• Provide clinical supervision to clinical staff as needed, ensuring all clinical staff are trained on and consistently implement evidence-based practices – including assessments, implementation of measurement-based care, and evidence-based interventions
• Engage in regular fidelity monitoring of clinical programming and groups delivered by clinical staff to ensure alignment with evidence-based practices and provide ongoing trainings when drift occurs
• Manage hiring, development, training, and performance management of staff to ensure effective operations
• Conduct regular reviews of caseloads to optimize utilization of services
• Ensure staff are current on all certifications and regulatory requirements
• Develop and implement clinical programs based on evidence-based models (e.g., CBT, DBT) and integrate evidence-based practices into treatment plans
• Evaluate clinical performance metrics, including service-delivery models, patient-reported outcomes, satisfaction scores, length of stay, treatment completion, and discharge effectiveness
• Conduct regular clinical audits to ensure high-quality documentation, fidelity to care models, and appropriate levels of care
• Champion best practices in suicide risk assessment, safety planning, and risk mitigation, ensuring standardized application across facilities
• Facilitate the continuum of care, partnering with outpatient facilities to develop robust step-down processes
• Provide clinical oversight of other programs and levels of care as needed
• Ensure compliance with federal, state, and local regulations, and accrediting bodies (e.g., Joint Commission, CMS, CARF, state licensing boards)
• Monitor clinical performance metrics and implement corrective actions as needed
• Oversee documentation and reporting to maintain accurate patient records
• Ensure safety and infection control requirements are met
• Work with hospital or facility leadership to align clinical services with hospital-wide initiatives and organizational values
• Serve as a liaison between clinical staff, administration, and external partners, fostering clear communication
• Engage with community organizations and healthcare providers to enhance patient access to services
• Direct crisis intervention efforts and oversee case planning and care coordination
• Maintain a limited caseload when necessary and provide onsite coverage for other programs
• Develop operating policies and ensure alignment with regulatory requirements and standards of care
• Recognize patient safety as a top priority and work to resolve complaints if needs are unmet
• Participate in on-call rotation schedule as determined and required by facility
• Support business development, engage with local community groups, participate in education events, and collaborate with referral sources to build and maintain strong relationships
• Demonstrate a positive, empathetic, and professional attitude towards customers always; acknowledge and work to resolve complaints when patient needs are not met
• Comply with organizational policies, procedures, performance improvement initiatives, and maintain organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to persons receiving services and their family members, guests, and other members of the healthcare team
• Develop constructive and cooperative working relationships with others and maintain them over time