Director of Clinical Operations & Video Engagement
About the role
withcontent. - Key Responsibilities (list). Should be under
Responsibilities
with- items.
- About You (maybe Qualifications? Actually "About You" is more like personal attributes; could be Skills? But we have Job Requirements and Preferred Qualifications. Also "Why Join Us" includes benefits.
We need sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have:
- Responsibilities: list under "Key Responsibilities" with sub-sections: Video Engagement Strategy & Standards, Team Leadership & Performance, Operational Discipline & Quality Assurance, Cross-Functional Partnership. We need to extract bullet points.
Let's extract bullet points from the text.
From "Key Responsibilities" section:
- Video Engagement Strategy & Standards
* Own Scene's Engagement Standards for video-based care — defining what “good” looks like on camera for clarity, empathy, tone, adherence support, and clinical accuracy.
* Set the vision for how asynchronous video is used to motivate, retain, and support patients over time, and continuously evolve that vision as the platform and patient population grow.
* Identify, test, and scale new video engagement approaches — formats, cadence, messaging — that improve adherence and continuity of care.
* Serve as the clinical and video-engagement voice in program and workflow design, recommending enhancements that improve video quality and patient experience.
* Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, digital patient engagement, innovation, and operational performance.
* Translate strategy into operating plans, team structures, staffing models, and performance expectations.
* Partner closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, optimized, and scaled with operational excellence.
* Serve as a clinical voice in product and workflow design, recommending enhancements that improve team efficiency, video quality, and patient experience.
- Team Leadership & Performance
* Lead, mentor, and grow a diverse clinical team — nurses, pharmacists, health coaches, and support staff — into confident, effective video communicators.
* Build performance management frameworks that explicitly measure video engagement quality, not just throughput — including clarity, empathy, and impact on medication adherence.
* Coach individuals and teams directly on on-camera presence and technique; model high-quality video engagement yourself, including appearing on video.
* Own patient engagement and retention KPIs; oversee staffing, scheduling, and coverage to hit service levels and engagement targets.
* Partner with HR to design training, hiring criteria, competency assessments, and succession plans built around video engagement skills, not just clinical credentials.
- Operational Discipline & Quality Assurance
* Implement and maintain QA programs that evaluate video engagement effectiveness alongside clinical quality and protocol adherence.
* Monitor performance in real time; identify engagement, quality, or compliance gaps and act quickly and consistently.
* Standardize SOPs and escalation pathways to reduce variability in how video is delivered across the team.
* Ensure accurate, timely documentation to support billing, reporting, and compliance.
* Use operational platforms (e.g., Salesforce, Talkdesk, Scene's platform) to track KPIs and inform decisions; analyze performance data to find engagement innovation opportunities and intervention needs.
- Cross-Functional Partnership
* Partner with Enrollment, Customer Success, Growth, and Product to launch, optimize, and scale video-based clinical programs.
* Represent the clinical video engagement function at external meetings and events.
We need to flatten into a single list? The instruction: Use
- for any list of duties/requirements/benefits. So we can combine all bullet points into one
- under Responsibilities.
Now Requirements: "Job Requirements" section includes:
- Clinical background (e.g., Nurse, Pharmacist, PA, or equivalent).
- 10+ years of progressive leadership experience leading clinical teams, including in technology-enabled or digitally delivered care models.
- Demonstrated experience building and coaching teams on video-based or camera-facing communication — e.g., telehealth, video coaching, virtual care, or similar.
- Proven success in building team structures, performance frameworks, and engagement or retention metrics.
- Experience developing and enforcing clinical protocols, QA programs, and quality standards within scalable, tech-driven care models.
- Strong data and technology fluency, with hands-on experience using digital tools to manage operations and performance.
- Bachelor's degree required.
That's requirements.
Preferred Qualifications: "Preferred Qualifications" includes:
- Experience leading digital health or virtual care programs, especially those leveraging asynchronous video engagement.
- Experience working in a startup or health tech company.
- Experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives.
- Advanced degree (e.g., MBA, MPH, MScN).
- Spanish language capabilities.
These could go under Qualifications (maybe "Qualifications" heading). The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide where to put Preferred Qualifications. Likely under Qualifications.
Skills: Not explicitly listed but we could infer from requirements: maybe "Skills" could be things like "video engagement coaching", "performance management", "QA", "data & technology fluency", etc. However we should not invent. If there is no explicit Skills section, we should not create it. The instruction: include a section ONLY when the posting has real, specific content for it. So we should not create Skills unless there is explicit skills list. There is not a separate "Skills" heading. So we omit Skills.
Benefits: "Why Join Us" includes bullet points: Competitive salary range, Paid vacation, paid sick leave, plus paid holidays, Health, dental, vision, short- and long-term disability, 401(k) retirement savings plan. Also mention remote work? Not in benefits but later: "The Pay Range For This Role Is 120,000 - 135,000 USD per year(Remote (United States))". That's pay and remote location.
Thus Benefits section: list those benefits.
Pay: we have explicit pay range: 120,000 - 135,000 USD per year. Also note remote (United States). So we can include Pay section with that.
Schedule: Not mentioned explicitly. There's no schedule info. So we omit Schedule.
About the role: we have a paragraph under "About The Role". We'll put that.
Now we need to output HTML fragment only, no /. Use
- for lists. Use
for prose. We must not repeat job title. Not include Job ID etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given, but we can rephrase? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the content verbatim (or close). We can keep the bullet points as they appear. We need to ensure we don't include boilerplate like EEO etc. The posting includes EEO statement at end: "We are interested in every qualified candidate ...". That's boilerplate; we should remove it. Also remove visa sponsorship statement, diversity statement, equal-opportunity workplace, etc. Also remove "Apply today..." etc. Also remove "We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time." etc. Also remove "We carefully hire..." etc. Also remove "Scene is proud to be an equal-opportunity workplace." etc. Also remove the final paragraph about pay range? Actually pay range is substantive; we keep that. The line "The Pay Range For This Role Is 120,000 - 135,000 USD per year(Remote (United States))" we keep for Pay section. Now we need to ensure we don't include duplicated lines. Let's extract the About The Role paragraph(s). The text under "About The Role" starts after "About The Role Scene Health is on a mission..." It goes through several paragraphs until "Key Responsibilities". We need to capture that prose. Let's copy: "Scene Health is on a mission to solve medication non-adherence. We're a diverse team of clinicians, technologists, and public health enthusiasts building high-impact, patient-centered solutions. The Director of Clinical Video Engagement will lead and scale the clinical team at the center of Scene's asynchronous video-based care model. This is a video-first leadership role: you will own how our nurses, pharmacists, and health coaches show up on camera, and you will be accountable for the quality, consistency, and impact of every video-based patient interaction. Operations and people management are core to the job — but the differentiator we're hiring for is the ability to lead a team whose primary craft is engaging patients through video. You will build the standards, coaching systems, and performance frameworks that turn video into Scene's most powerful adherence and retention tool, while also running the day-to-day operations — staffing, QA, compliance — that keep a clinical video program running at scale. We’re looking for a dynamic, strategic leader to be the driving force behind building, managing, and scaling a high-performing clinical organization that delivers exceptional, patient-centered care through Scene’s digital patient engagement platform, anchored by asynchronous video. This role centers on people leadership, operational discipline, and accountability, with a strong emphasis on driving innovative, high-quality digital patient engagement at scale. This hands-on leadership role blends operational rigor with compassionate team development to build a strong, values-driven clinical culture and to improve retention in care and long-term patient engagement. You will lead teams delivering Video Directly Observed Therapy (VDOT), video-based medication engagement and health coaching, pharmacy services (including MTM and CMRs), and other clinical interventions delivered through Scene’s platform, while fostering a department where clinicians feel supported, accountable, and proud of the care they provide." That's the About The Role content. Now Responsibilities list we have. Now Requirements list. Now Qualifications (Preferred Qualifications) list. Now Benefits list: from "Why Join Us": "Competitive salary rangePaid vacation, paid sick leave, plus paid holidaysHealth, dental, vision, short- and long-term disability401(k) retirement savings plan". Actually the text: "Competitive salary rangePaid vacation, paid sick leave, plus paid holidaysHealth, dental, vision, short- and long-term disability401(k) retirement savings plan". It seems missing punctuation. We'll parse as separate items: Competitive salary range, Paid vacation, Paid sick leave, Paid holidays, Health, Dental, Vision, Short- and long-term disability, 401(k) retirement savings plan. We'll keep as list. Now Pay: "The Pay Range For This Role Is 120,000 - 135,000 USD per year(Remote (United States))". We'll output as
The Pay Range For This Role Is 120,000 - 135,000 USD per year (Remote (United States)).
maybe add space before parentheses. Now we need to ensure we don't include any other boilerplate like "We are interested in every qualified candidate..." etc. Also remove "If you are a compassionate, tech-savvy healthcare leader..." etc. Also remove "Apply today..." etc. Now produce HTML. Structure:About the role
...paragraph...
Responsibilities
- ... each bullet
for section headings. Use
- for lists. Use
- for any list of duties/requirements/benefits. So we can combine all bullet points into one