Director of Clinical Operations - Eye Physicians

Responsibilities

• Performs assessments of outpatient clinical operations and makes recommendations for operational enhancements and clinical efficiencies.
• Manages assigned clinical management and their teams; oversees the onboarding process for new managers in ambulatory clinics; partners and delivers professional and technical development initiatives and programs; acts as a key clinical and process resource to managers, advising on best practices and answering operational questions.
• Develops and enhances systems for onboarding clinic and operations staff to assure clinical competence and sharing of basic operational information; works in collaboration with the HR department.
• Provides day to day operational management support in a clinic in the absence of a manager (open positions, leaves of absence).
• Represents the LLC at various policy-making and/or operating committees; may act on behalf of the Administrator on operational issues as appropriate.
• Assists in and provides input for determining strategic objectives, program and project development related to the outpatient clinics.
• Works in collaboration with Administrator and clinic management to develop, communicate and administer written policies, procedures, and protocols governing all aspects of services rendered in clinics including performance of staff, risk management, utilization and productivity and competency based performance measures.
• Conducts benchmarking activities to assist managers with the evaluation of staff and processes.
• Develops and supports improvement efforts designed to provide optimal patient experience.
• Acts as a liaison between hospital/OSUP departments and LLC to facilitate standard practices for respective ambulatory clinics related to safe and effective operations in the areas of: IT; ED&R; Customer Service; QA; Laboratory; Epidemiology; Pharmacy; and Compliance.
• Develops agenda and leads manager meetings.
• Point person on new technology deployed within the clinics (clinical and administrative systems).
• Directs contingency staffing for clinics where assigned.
• Where directed, manages the ordering of supplies and insuring availability of supplies and equipment; interviewing/negotiating with vendors on pricing.
• Collaborates with clinic managers to ensure that all clinical staff performs procedures in accordance with OSUP and OSU standards.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 4 years of ambulatory operations management experience.
• Current BLS certification.
• Demonstrated experience establishing best-practice workflows, policies, and procedures in an ambulatory setting.
• Strong communication, relationship-building, and facilitation skills.
• Highly organized and detail-oriented with the ability to drive process improvement.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to travel across OSUP locations.