Director of Clinic Operations

About the role

We are looking for a Director of Clinic Operations to join our tech-enabled collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team. In addition to helping shape Oula's overall patient experience, you will also be responsible for creating a stellar patient care experience that is consistent across multiple clinics and markets in the TriState Area. This is the perfect opportunity for an individual that is excited to help define and build and scale a new best-in-class maternity care experience.

Must be based in New York and able to work onsite 2–3 days per week at a WeWork or Oula clinic, with flexibility to work remotely as needed.

Responsibilities

• Frontline leadership: Manager of managers responsible for onboarding, training, managing and developing clinic managers; driving vision and purpose across the organization; ensuring commitment to mission, values and DEI is lived in all markets; supporting leaders in team development, development plans, robust 1:1s and bench strength; serving as the lynchpin between teams and the broader organization for communication flows (e.g., keeping markets updated on Oula initiatives and keeping Oula updated on clinic operations).
• Maintain regular on-site presence within assigned markets to support teams, operations, and patient experience, with periodic travel required to new and existing markets.
• Operations management: Accountable for all aspects of day-to-day clinical operations across multiple markets, including service line performance, staffing, clinic operations, inventory management, and patient experience.
• Drive success of markets by achieving goals on key success metrics centered around team engagement, patient experience, access and capacity, and financial sustainability.
• Drive labor efficiency by working closely with clinical leadership to create work schedules, clinic monthly schedules, and clinician on-call schedules.
• Drive adoption and execution of Oula's operating model across markets, ensuring effective meeting structures, management routines, performance reviews, communication cadences, and operational processes are consistently implemented.
• Facilitate effective rollouts and adoption of new policies and procedures, working to achieve consistent fundamentals across all important patient touchpoints.
• Serve as thought partner to the VP of Market Operations and Central teams in creating and optimizing organizational processes and workflows.
• Act as the primary liaison between market operations and central teams, translating organizational initiatives into seamless local execution and sustainable adoption (e.g., local marketing events, central trainings, organizational events).
• Manage third-party vendor relationships such as labs, clinical suppliers, Rx and vaccine suppliers.

Qualifications

• 5+ years of operations experience.
• 5+ years in a management role hiring, onboarding, managing, and motivating team members.
• Prior experience managing a healthcare facility (multi-site management required).
• Intermediate computer skills: ability to advocate for business needs and share ideas through thoughtful spreadsheets and presentations.
• A passion for metrics: track record for defining KPIs, setting goals, and beating them.

Skills

• Passionate about improving maternity care and excited to scale a tech-enabled service.
• Collaborative: partner with clinicians, patient experience support teammates, and others to build best-in-class care.
• Creative: identify issues and propose solutions that work.
• Doer: turn feedback into meaningful experiments and willing to roll up sleeves (e.g., answer phones when needed).
• Empathetic and emotionally attuned to patient and team member needs.
• Metrics-driven and excited about results.
• Excited by the opportunity and chaos of an early-stage company.

Pay

Salary Range: $120,000 USD – $140,000 USD (exact compensation inclusive of salary and any bonuses is determined based on experience, skill level, location, and qualifications assessed during the interview process).