DirectJobHub
Jobs · Business Development · Illinois

Director of Client Success, Arrive Fresh

Arrive Logistics · Chicago, IL · 1 mo ago
On-siteBusiness Development$150k–$225k/yrFull-time

About the role

The Director of Client Success for Arrive Fresh will lead the performance, operational strategy, and growth of our produce and floral division. This role requires a leader with deep expertise in perishable cold-chain logistics and a proven track record in scaling brokerage operations.

Responsibilities

  • Direct the day-to-day operations of the Arrive Fresh Client Success Department.

  • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments.

  • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations.

  • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers.

  • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers.

  • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements.

  • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner.

  • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills.

  • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks.

  • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention.

  • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility.

  • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA).

  • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies.

  • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.

Requirements

  • Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred.

  • 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers.

  • 10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution.

  • 3+ years of logistics leadership or management experience in a fast-paced environment.

  • Strong background in account management and customer-facing solution design.

  • Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.

  • Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations.

  • Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees.

  • Supervisory Responsibility: Direct supervisory responsibilities over Client Success Associates and Representatives specializing in produce and floral logistics.

Qualifications

  • Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred.

  • 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers.

  • 10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution.

  • 3+ years of logistics leadership or management experience in a fast-paced environment.

  • Strong background in account management and customer-facing solution design.

  • Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.

  • Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations.

  • Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees.

  • Supervisory Responsibility: Direct supervisory responsibilities over Client Success Associates and Representatives specializing in produce and floral logistics.

Skills

  • Leadership and Management

  • Account Management

  • Regulatory Compliance

  • Technology Adoption

  • Customer Service

  • Sales

  • Collaboration

  • Training and Development

  • Organizational Change Management

Benefits

  • Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage.

  • Matching 401(k) program.

  • Learning and development opportunities through Employee Resource Groups.

  • Office-wide engagement activities, team events, and happy hours.

  • Casual dress code.

  • Free counseling sessions through Employee Assistance Program.

  • Company-paid holidays, paid vacation time, and wellness days.

  • 100% paid parental leave.

  • Referral program for friends and family.

  • Relocation assistance.

Pay

$150,000 - $225,000 a year

Schedule

Full-time

Similar jobs