Director of Client Services

About the role

Lead strategic delivery for top-tier cloud clients at Virtasant. Own outcomes, grow accounts through trust, and shape long-term partnerships. High-impact, high-autonomy role.

Responsibilities

• Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth.
• Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
• Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
• Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives.
• Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value.
• Navigate client organizations to identify new relationships and areas for expansion.
• Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
• Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
• Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.

Requirements

• Has 8+ years in consulting or professional services, leading delivery in enterprise environments.
• Has owned the success of large, complex programs, including when things didn’t go to plan.
• Can point to accounts they've grown through delivery, not sales.
• Thrives in fast-moving, lean environments — comfortable wearing multiple hats and figuring things out.
• Is credible with both executives and engineers, and knows how to keep both sides aligned.
• Is comfortable with ambiguity, pushback, and setting boundaries, while maintaining strong relationships.
• Experienced in managing account financials, delivery teams, and internal operations.
• Rolls up their sleeves and leads from the front — not from a distance.

Qualifications

• Nice to have: Experience in cloud consulting (AWS, Azure, GCP), background in enterprise transformation or digital delivery, exposure to FinOps or cloud cost optimization, consulting experience in a high-growth or boutique services firm.

Benefits

Flexible, remote-first working. High-trust, high-autonomy culture. Work with a globally distributed, top-tier team.

Pay

Base salary + uncapped profit share.

Schedule

Hybrid.