Director of Client Services

Role Responsibilities

• Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.
• Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.
• Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.
• Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.
• Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.
• Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.
• Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.
• Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.
• Pricing discussions, and client growth plans.
• Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.
• Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.
• Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.
• Ensuring compliance with company policies, service commitments, and applicable contractual requirements.

Qualifications & Skills

• Bachelor’s degree in business, communications, management, or a related field; advanced degree preferred.
• 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
• Proven ability to build strong client relationships and lead through complex service environments.
• Strong business acumen with experience managing performance metrics, budgets, and resource planning.
• Excellent communication, presentation, problem-solving, and conflict-resolution skills.
• Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
• Proficiency with CRM, reporting tools, and Microsoft Office applications.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.