Director of Client Relations, Alpha - $200,000/year USD

What You Will Be Doing

• Managing the end-to-end enrollment experience for prospective families, beginning with initial inquiry and concluding with onboarding.
• Facilitating exploratory consultations to assess family-model compatibility before advancing candidates or proposing enrollment.
• Overseeing 20+ concurrent family engagements across varying enrollment stages, with structured tracking and follow-up protocols.
• Delivering campus tours, student shadow days, and enrollment discussions that transparently convey outcomes, commitments, and ideal-fit profiles.
• Ensuring precision in CRM and enrollment data (HubSpot and SIS) to enable forecasting, prioritization, and service excellence.

What You Won’t Be Doing

• Employing transactional or aggressive enrollment strategies.
• Accepting families who lack alignment in pursuit of enrollment targets.
• Overseeing a sizable team or operating within complex organizational hierarchies.
• Distributing family experience accountability across multiple staff members.
• Operating remotely. This is an on-campus position by intention.

Key Requirements

• 3+ years providing elevated, individualized service in settings where client experience directly shapes brand integrity (education, upscale hospitality, executive assistance, exclusive membership organizations, or independently managed client services).
• Proven ownership of a complete client, admissions, or enrollment lifecycle from initial engagement to final onboarding.
• Experience managing 20+ simultaneous client, guest, or family interactions across multiple stages, supported by a reliable tracking and prioritization framework.
• Capacity to present specific instances of advisory-style decision-making, including situations where you declined business when alignment was absent.
• Professional writing experience addressing senior leadership, high-net-worth clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of these locations: La Jolla, Malibu, CA; CA; Los Angeles, CA; Santa Barbara, CA; or Santa Monica, CA.
• Authorized to work in the United States without requiring visa sponsorship.

Nice-to-have Requirements

• Experience in competitive independent school admissions or selective program enrollment.
• Background in upscale hospitality, VIP client services, or executive-level concierge roles.
• Experience designing or optimizing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging data and CRM analytics to enhance enrollment quality, not simply velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.