Director of Client Access
360 Behavioral Health · Los Angeles, California, United States · 3 mo ago
HybridBusiness DevelopmentFull-time
What You'll Do
- Lead the Care Navigation, Intake, and Authorizations teams.
- Improve the client journey from referral to service start.
- Monitor key performance metrics and drive operational improvements.
- Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
- Develop scalable workflows that support organizational growth.
- Coach, mentor, and develop high-performing leaders.
- Ensure compliance with payer requirements and organizational policies.
- Resolve escalated client access and authorization issues.
What You'll Bring
- Required: Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
- 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
- 3+ years of leadership experience.
- Experience with insurance eligibility, authorizations, and healthcare documentation.
- Strong leadership, communication, and problem-solving skills.
Preferred:
- Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.