Director of Client Access

What You'll Do

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high-performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

What You'll Bring

• Required: Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem-solving skills.

Preferred:

• Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.