Director of Case Management & Social Services

About the role

Good Shepherd Services seeks a results-driven, energetic, and compassionate leader to serve as the Director of Case Management/Social Services for its 17th Street Residential Programs. This role provides strategic and hands-on leadership within a youth-centered, family-focused framework, promoting safety, permanency, and well-being for female adolescents residing in a 35-bed, 24/7 hard-to-place group residence.

Major Duties & Responsibilities

• Provide leadership to integrate, sustain, and continuously strengthen high-quality case management practices across the group residence.
• Promote permanent connections for youth, including reunification, foster boarding home placement, adoption, and alternative permanent living arrangements.
• Embed a Family Systems approach through supervision, treatment team structures, and program practices.
• Ensure all city and state mandates and regulations are communicated, understood, and adhered to by the case planning team.
• Oversee compliance with all mandated documentation and records related to ACS, OCFS, Family Court, permanency hearings, and Good Shepherd Services Impact & Evaluation requirements.
• Collaborate closely with Residential Life leadership and Behavioral Health teams to address systemic and individual casework needs.
• Participate in internal and external committees, meetings, workgroups, and task forces related to youth advocacy and child welfare.
• Provide direct supervision to the Assistant Director of Social Services and support the Case Planning team, including assessment of training needs.
• Partner with the FTC facilitator to center youth and family voice and choice while maintaining focus on safety, permanency, and well-being goals.
• Work with the Impact & Evaluation Department on data integrity, documentation, outcome monitoring in Connections, and required reporting.
• Collaborate with Good Shepherd Services support departments including IT, Training, Human Resources, and Government Contracts.
• Assist with stabilization, crisis management, respite services, and provide on-call support as needed.
• Perform emergency coverage when required, including home visits and court appearances.
• Perform other duties as assigned.

Qualifications

• Education, Licensure, and Experience:
• LMSW or LCSW preferred.
• Minimum of five (5) years of supervisory experience with demonstrated leadership and managerial skills.
• Seminar in Field Instruction (SIFI) preferred.
• Experience working with adolescents and older youth in residential settings and with families.

Required Physical Demands and Work Environment

• Ability to work flexible hours, including possible on-call responsibilities.
• Ability to travel throughout NYC using public transportation.

Knowledge, Skills, and Abilities

• Strong working knowledge of ACS child welfare systems, Family Court processes, and OCFS standards of practice.
• Experience with Connections (CNNX), Legal Tracking System (LTS), Permanency Hearing Reports (PHR), Family Assessment and Service Plans (FASP), and Family Team Conferences (FTC).
• Proficiency in Microsoft Office applications.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Collaborative leadership style and strong team orientation.
• Commitment to trauma-informed, strength-based, youth and family development principles.