DIRECTOR OF CASE MANAGEMENT

About the Role

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of the Finger Lakes serves Ontario, Wayne, Seneca, Cayuga, and Yates Counties with quality human service programs and advocates for social justice. We work with community partners to meet human needs and affect public policy that addresses the needs of all people. Together we make our community stronger, safer, and more inclusive. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job and are passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.

Responsibilities

• Leadership and Strategic Direction
  • Provide overall leadership, management, and oversight of the Agency's Case Management Services Department, including:
    • Permanency Resource Center
    • Homeless Coordination Program
    • Social Security Maximization Program
    • Emergency Assistance Program
    • Supervised Visitation Program
  • Develop and implement strategic plans that support Agency priorities and community needs.
  • Participate in Agency strategic planning, program expansion initiatives, and organizational development efforts.
  • Serve as staff leadership of the Agency Program Planning Committee.
  • Identify emerging service needs and opportunities for program development and growth.
  • Represent the Agency in community collaborations, coalitions, government meetings, and stakeholder forums.
  • Maintain productive relationships with funders, regulatory agencies, community partners, and referral sources.
  • Develop and recommend policies, procedures, and service delivery standards that enhance program effectiveness and client outcomes.
  • Ensure programs operate within a trauma-informed and strengths-based service framework.
• Supervision
  • Provide direct supervision to program supervisors and staff.
  • Hire, orient, coach, mentor, and evaluate program personnel in accordance with Agency policies and procedures.
  • Establish performance expectations and conduct regular performance and development conversations.
  • Develop corrective action and improvement plans when necessary.
  • Ensure ongoing staff training and professional development.
  • Promote employee engagement, collaboration, teamwork, and accountability.
  • Ensure appropriate staffing structures to meet program goals and service demands.
• Program Administration, Service Delivery, and Financial Management
  • Ensure quality service delivery and positive client outcomes across all assigned programs.
  • Oversee systems for program monitoring, data collection, and outcome measurement.
  • Review program performance metrics and utilize data to improve services and operational efficiency.
  • Ensure effective coordination and communication across Agency departments and community partners.
  • Oversee utilization review, program evaluation, and continuous quality improvement activities.
  • Support the development and implementation of evidence-informed practices and innovative service models.
  • Ensure compliance with contractual obligations, funding requirements, and service standards.
  • Participate in special projects, research initiatives, and program enhancement activities.
  • Communicate program performance, emerging trends, and operational issues to the Executive Director.
  • Oversee financial management of assigned programs, including budget development, monitoring, and resource allocation.
  • Review program revenues and expenditures and implement strategies to ensure fiscal sustainability.
  • Work collaboratively with the Finance Department to prepare, monitor, and manage budgets.
  • Assist with identifying funding opportunities and developing grant proposals.
  • Support fundraising activities and program sustainability efforts.
  • Monitor program productivity, performance indicators, and contractual benchmarks.
• Quality Assurance and Compliance
  • Ensure compliance with all applicable federal, state, local, funder, and Agency requirements.
  • Oversee quality assurance activities, program audits, and corrective action plans.
  • Develop and maintain program performance dashboards and outcome reporting processes.
  • Ensure adherence to documentation, confidentiality, billing, and reporting standards.
  • Maintain awareness of changing regulations, best practices, and service delivery models.
  • Participate in Agency committees, meetings, trainings, and professional development opportunities.
  • Support the Agency's Mission, Vision, Values, Strategic Plan, and Core Competencies.
• Perform other duties as assigned.

Requirements

• Education: Bachelor's Degree in Social Work, Human Services, Public Administration, Psychology, Counseling, or a related field required. Master's Degree preferred.
• Credentials: Valid New York State Driver's License and access to a reliable vehicle.
• Experience:
  • Minimum five years of progressively responsible experience in human services, case management, housing, social services, homelessness services, family support services, or a related field.
  • Minimum three years of supervisory or management experience required.
  • Demonstrated experience in program administration, staff supervision, quality assurance, and community collaboration.
  • Experience with grant-funded programs preferred.
  • Experience developing community partnerships and participating in strategic planning initiatives preferred.
• Additional Qualifications:
  • Strong leadership and relationship-building skills.
  • Ability to develop and implement strategic initiatives.
  • Excellent written, verbal, and presentation skills.
  • Strong organizational and project management abilities.
  • Ability to analyze data and use information to drive decision-making.
  • Ability to prioritize assignments and manage multiple responsibilities simultaneously.
  • Ability to maintain confidentiality and professional boundaries.
  • Commitment to trauma-informed, person-centered, and culturally responsive practices.
  • Proficiency in Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations.
  • Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies.
  • Willingness and ability to foster agency and program-wide cooperation and teamwork through positive/constructive communication techniques.

Skills

• Leadership and strategic planning
• Staff supervision and development
• Program administration and quality assurance
• Community collaboration and partnership development
• Budget management and financial oversight
• Regulatory compliance and reporting
• Data analysis and outcome measurement
• Grant writing and fundraising

Benefits

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Pay

$85,000 - $91,000 per year

Schedule

40 hours per week

Physical Demands / Work Environment

• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write, and interpret written documents.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.