Director of Campus Operations

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About the role

Reporting to the Regional Vice President of Operations, with a dotted line to central Academic Operations and Student Affairs, the Director of Campus Operations (DOCO) provides leadership to campus academic administrators, faculty, and support staff who deliver programs and services at Herzing University. This position directly supervises Program Chairs, Department Chairs, Student Services, Faculty, and relevant administrative staff. The DOCO ensures compliance and alignment with University, Accreditation, and Regulatory Board standards, policies, and procedures, while developing campus capacity and serving as the primary point of contact for facility needs, vendor services, and promoting student and employee satisfaction.

Responsibilities

• Serves as the senior leader of campus operations, fostering a positive, inclusive environment aligned with university standards and expectations.
• Oversees hiring, onboarding, development, and performance management of assigned campus personnel in collaboration with program and university leadership.
• Manages and monitors campus-level goals related to instructional costs, student retention, and student and employee satisfaction.
• Represents and promotes the campus through community engagement, strategic partnerships, and external initiatives.
• Champions a belief in the potential of all students and employees, supporting strong outcomes through proactive leadership and support.
• Ensures student success and satisfaction by analyzing retention trends, student needs, learning outcomes, program standards, and faculty support and development.
• Collaborates with campus, programmatic, and functional leaders to execute initiatives; may delegate responsibilities but retains accountability for quality and results.
• Leads continuous improvement efforts by developing and maintaining campus strategic priorities and analyzing performance data.
• Ensures alignment with university initiatives by holding staff accountable for local execution and participation in university committees and governance.
• Supports local initiatives such as Program Advisory Boards and ensures documentation and system expectations are consistently met.

Key areas of focus for the role include:

• Strategic Alignment
• Promotes and Maintains a Positive Learning Environment and Campus Culture
• Accurately and Completely Fulfills Administrative Responsibilities
• Contributes to the Improvement of Curriculum and Instruction
• Continuous Improvement
• Communication
• Development of Campus Capacity

Requirements

• Master’s degree
• Two years of educational management experience
• Three years of Higher Education or Adult Learning experience

Qualifications (Preferred)

• Doctorate degree from a regionally accredited institution
• Prior leadership experience with pre-licensure professional healthcare programs
• Five years of professional experience in serving adult-learners
• Two years of experience in campus operations management
• Three years or more of experience in one of the following areas in Higher Education: teaching, student services, and/or accreditation

Physical and Other Requirements

• Must be able to remain in a stationary position 50% of the time.
• Ability to move about readily and rapidly around campus, classrooms, clinical settings, etc., to access classrooms, desks, students, office machinery, clinics, patients, etc.
• Constantly communicates using the spoken word with students, staff, and colleagues.
• Visually or otherwise identify, observe, and assess.
• Operate equipment specific to programmatic track, personal computer, audio-visual equipment, etc.
• Travel to off-site meetings, conferences, or to observe students during clinical education at off-site clinical settings.
• Applicants must be authorized to work for any employer in the U.S. (No employment Visa sponsorship is provided at this time.)

Pay

The salary range for this position is $110,500 to $149,500.

Benefits

• Comprehensive benefits package
• Tuition waiver and reimbursement program
• Health insurance
• Paid time off
• Retirement savings plan