Director of Bursar Operations

About the role

We are seeking a Director of Bursar Operations to join our team. In this role, you will provide management and leadership to accounts receivable/Bursar staff. You will also provide recommendations for enhancing customer service and making processes more effective and efficient in all areas of responsibility.

Key Responsibilities

• Oversee the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation).
• Oversee account billings process for external and internal customers, including degree and non-degree students, skills training students, and third-party sponsors.
• Manage and oversee third-party employer billing processes utilizing Zoho, including invoice generation, payment tracking, and collections escalation for unpaid accounts.
• Routinely review accounts receivable balances and implement regional invoicing procedures.
• Provide the Executive Director of Finance with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.
• Evaluate the collection process and customer service provided by the Bursar office to provide efficient and customer-oriented ways to improve student experience.
• Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.
• Oversee tuition waiver and deferral process provided to students by request.
• Respond to customer complaints.
• In conjunction with the Executive Director of Finance, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility.
• Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term.

Qualifications

• Minimum Qualifications: Bachelor’s degree with three to five years related experience. Team player and demonstrate leadership capabilities. Effective project manager able to implement projects with key stakeholders on time and within budget. Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests. Excellent organizational, verbal, written and listening skills. Strong computer skills, including Microsoft Office, and Web based applications.
• Prior Bursar Office experience. Banner and Workday software experience.

Preferred Qualifications

• Master’s degree preferred.

Benefits

• Health & Wellness
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Schedule

Full-time

Pay

$65,000 - $75,000/annually (based on experience)