Director of Breast Imaging Program, Outpatient Imaging

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Director of Imaging Operations and Business Development for our Rockville, MD and Silver Spring, MD offices who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Coordinate, in conjunction with the physician leader and AVP for AHC Imaging, the human resource functions for clinical staff including hiring, performance evaluation, counseling, terminations, promotions, wage/salary adjustments, disciplinary decisions, and grievance procedure; manage and assist in the development and implementation of programs designed to retain staff and enhance teamwork among working groups.
• Determine the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
• Oversee Manager of Scheduling and PreCert, 3 Business Development Liaisons, 2 Imaging Coordinators — focused on client relations, service delivery, satisfaction, and service renewal.
• Manage all Marketing and Business Development Initiatives for Adventist HealthCare OP Imaging.
• Increase referring physician awareness and educate OP Imaging referral sources on services offered.
• Identify and track new business opportunities; conduct presentations, organize and submit RFPs, identify subject matter experts needed, and transition new business to a Business Development Coordinator, Informatics Administrator, or Center Manager.
• Develop, revise, and implement standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Prioritize workload demands, establish productivity expectations, and cross-cover functions within and across areas as needed.
• Participate and assist with all financial management activities including the development of annual operating and capital budgets; monitor performance against the budget monthly, explaining variances and taking corrective action as necessary.
• Develop group practice orientation for new hires; coordinate the training of staff; lead multi-disciplinary teams in providing a strong and consistent customer service orientation; maintain records on training activities.
• Ensure appropriate clinical staffing and assignments; evaluate all aspects of patient care delivery system and make recommendations for improvements.
• Develop and execute marketing plans and marketing materials; build programs that serve as a pipeline for imaging referrals.
• Uphold the values and customer service standards of the organization.
• Track, report, and evaluate physician/client satisfaction; identify ways to increase scores and develop strategy for future success.
• Manage current asset inventory by maintaining equipment records including tracking ID numbers, depreciation cycles, vendor contracts, and preventative maintenance to provide accurate data to the state for regulatory agency requirements and data underscoring the optimal equipment use in Radiology.
• Act as a liaison between Radiology, Facilities, Radiology Safety Office, outside vendors, and other internal departments to manage department building modifications, changes, and additions to facilitate on-time, on-budget, high-quality project completion and meet building and regulatory requirements.
• Support departmental leadership in decision-making by providing data and benchmark information to assess capital equipment ability to meet departmental needs; participate in strategic planning activities to develop a plan for future capital equipment.
• Organize all imaging assets on an asset inventory list, tracking modality, vendor, model, age, projected volume growth, estimated life, service cost over five years, and any comments that may add value to inform the capital budgeting process.
• Maintain a five-year capital plan, updated annually on a rolling five-year basis, listing modality, description of equipment, cost, and total cost by year.
• Be responsible for oversight of the imaging services safety strategy development and refinement.
• Participate in the hiring process of new team members, including interviews and panel interactions.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience; provide a consistent, productive, and engaging workplace environment.
• Provide assistance and oversight of employee experience communications to ensure consistency and clear messaging.
• Support the Manager overseeing the Patient Experience Committee and work with office-based leaders and staff to support the achievement of AHC and OP Imaging patient experience goals.
• Demonstrate understanding of how to facilitate and promote cultural change in an organization.
• Be responsible for all system upgrades/testing related to Patient Access computer programs (e.g., electronic scheduling book, registration functions).
• Demonstrate familiarity with Press Ganey and patient satisfaction survey results.
• Perform other duties as required or assigned.

Requirements

• B.A./B.S. degree from an accredited university in business, healthcare, or a related field of study, or equivalent work experience (at least 10 years) required; Master’s Degree in a related field preferred.
• Strong leadership and consensus-building skills with a minimum of five years of supervisory experience in healthcare.
• Minimum of five or more years of experience in Imaging.
• ARRT R.T. (R) or RN credentials required.
• Polished presentation and interpersonal skills; top-level business management, interpersonal, and facilitation skills.
• Good knowledge of Microsoft Office and Windows-based computer applications.
• Ability to work independently and handle a multi-task environment; strong organizational skills.
• Protects organization’s value by keeping information confidential.

Schedule

• Employment Type: Full-time
• Hours per Week: 40 hours
• Typical Daily Schedule: 8:00 AM–4:30 PM Monday through Friday; additional hours as needed
• Shift Type: Day
• Weekend Requirements: None
• Holiday Requirements: None
• On-Call: No

Pay

$116,227.90 - $174,341.85

Benefits

• Work-life balance through non-rotating shifts.
• Recognition and rewards for professional expertise.
• Free employee parking.
• Medical, prescription, dental, and vision coverage for employees and their eligible dependents effective on date of hire.
• Employer-paid Short & Long-Term Disability, Basic Life Insurance, and AD&D (short-term disability buy-up available).
• Paid Time Off.
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period.
• Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness & accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition Reimbursement.
• Employee Assistance Program (EAP) support.