Director of Brand Operations (Volunteer)
About the role
The Director of Brand Operations serves as the operational leader responsible for managing the systems, workflows, governance structures, planning processes, and organizational coordination that support the success of PromiseBrands.
This role ensures that brand initiatives move efficiently from strategy to execution while maintaining consistency, accountability, quality, and alignment across all marketing, communications, creative, content, and audience engagement functions.
Working closely with the Chief of Brands and senior brand leadership, the Director helps create the operational infrastructure that allows the division to scale effectively while supporting organizational growth.
Responsibilities
- Brand Operations & Governance
- Develop and maintain operational systems that support PromiseBrands
- Establish workflows, standards, and brand management processes
- Support brand governance and quality assurance efforts
- Ensure consistency across campaigns, communications, and creative initiatives
- Strengthen organizational alignment and accountability
- Planning & Project Management
- Cook up division-wide planning activities
- Support annual, quarterly, and campaign planning processes
- Track major projects, deliverables, and strategic initiatives
- Maintain deadlines and resource allocation
- Improve execution and operational efficiency
- Cross-Functional Coordination
- Serve as a central coordination point across PromiseBrands teams
- Facilitate collaboration between marketing, creative, communications, content, and social enterprise functions
- Support communication between PromiseBrands and other MAP divisions
- Help resolve operational barriers and workflow challenges
- Strengthen organizational transparency and alignment
- Brand Systems & Asset Management
- Oversee management of brand resources, templates, and operational tools
- Maintain brand documentation and standards
- Support organization and accessibility of creative assets
- Improve operational processes related to brand management
- Promote consistency across brand touchpoints
- Performance & Reporting
- Develop operational dashboards and performance tracking systems
- Monitor project progress and team effectiveness
- Support reporting for leadership and strategic planning
- Identify operational improvement opportunities
- Promote data-informed decision-making
- Budget & Resource Coordination
- Support budget planning and resource allocation activities
- Monitor operational needs and project requirements
- Aid leadership with prioritization and capacity planning
- Strengthen operational sustainability across the division
Qualifications
- Experience in operations, project management, business operations, marketing operations, communications operations, program management, consulting, or related fields
- Strong organizational and systems-thinking abilities
- Experience managing multiple projects and stakeholders
- Excellent communication and coordination skills
- Strong analytical and problem-solving capabilities
- Passion for mission-driven leadership and operational excellence
Benefits
Volunteer expectations include approximately 5–10 hours per week, a minimum 6-month commitment, maintaining timely and professional communication, collaborating through MAP systems and communication platforms, supporting MAP's mission, safeguarding standards, and organizational values, and participating in leadership and planning meetings.
Pay
N/A
Schedule
N/A