Director of Billing

Key Responsibilities

• Provide firmwide leadership and strategic oversight of billing operations, including Billing Managers, Supervisors, and Billing Specialists.
• Establish, implement, and continuously improve billing policies, procedures, and best practices aligned with firm financial goals.
• Oversee the end-to-end billing cycle, including invoice preparation, review, approval, and distribution, ensuring accuracy and timeliness.
• Ensure compliance with Outside Counsel Guidelines, engagement terms, and firm policies across all billing activities.
• Serve as the senior escalation point for complex billing issues, client concerns, and high-value matters.
• Oversee all electronic billing processes and platforms, ensuring efficiency, compliance, and resolution of rejections or discrepancies.
• Identify and implement process improvements, automation, and system enhancements to improve billing efficiency and accuracy.
• Coordinate with other key Finance and Operational teams including the Client Services Team (Cash Application and Collections), Accounts Payable and Conflicts / New Business Intake team.
• Partner with Financial Systems and IT teams to optimize billing tools and reporting capabilities.
• Lead, mentor, and develop billing leadership and staff, including performance management, training, and succession planning.
• Develop and monitor key performance metrics related to billing accuracy, timeliness, and revenue realization.
• Collaborate with attorneys, clients, and cross-functional finance teams to resolve billing issues and enhance client satisfaction.
• Provide reporting and analysis on billing performance, trends, and risks to firm leadership.
• Ensure appropriate internal controls, policies, and documentation are in place to support audit and compliance requirements.
• Coordinate staffing, workload distribution, and contingency planning to ensure operational continuity.

Requirements and Qualifications

• 10+ years of experience in legal billing or professional services billing, preferably within a large law firm.
• 5+ years of leadership experience, including oversight of managers and/or large teams.
• Experience with Elite 3E, Enterprise, Aderant, , eBilling Hub, Paperless Proforma, IntApp Time and similar systems.
• Deep understanding of Outside Counsel Guidelines, legal billing processes, and revenue cycle management.
• Demonstrated leadership, coaching, and team development skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication skills with the ability to interact effectively with attorneys, clients, and executive leadership.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Strong work ethic, integrity, and commitment to meeting deadlines.
• Bachelor’s degree in Accounting, Finance, or related field. (advanced degree or CPA a plus).