Director of Benefits Operations

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for businesses, families, and individuals. We take pride in serving others, enriching lives, and providing exquisite service. Our employees are our most valuable asset, and we invest in their health, happiness, and education.

About the role

• Oversee daily operational activities to ensure efficiency, quality, and compliance with company policies and standards.
• Partner with executive leadership to develop and execute strategic initiatives and long-term operational plans.
• Drive operational excellence through process improvement initiatives, performance metrics, technology enhancements, workflow optimization, and strategic resource planning.
• Evaluate operational risks and develop mitigation strategies to minimize disruption and support organizational objectives.
• Provide leadership, coaching, and strategic direction to directors and department leaders, fostering accountability, employee engagement, succession planning, talent development, and high-performance teams.
• Serve as the strategic liaison between executive leadership, operating departments, and external partners to ensure alignment, accountability, and achievement of organizational objectives.
• Provide leadership and strategic direction for the Administrative support teams, Enrollment Experience team, Technology teams, Compliance, and HR functions.
• Lead vendor governance by overseeing vendor relationships, including contract management, service level expectations, and ongoing business reviews while managing vendor risk.
• Identify opportunities for cost savings, resource optimization, and operational efficiencies.
• Ensure adherence to regulatory requirements, company policies, and industry best practices across all operational functions.
• Partner with executive leadership on annual planning and forecasting initiatives.
• Oversee system implementations, technology enhancements, and operational integrations.
• Partner with Technology leadership to evaluate, implement, and optimize systems that improve operational efficiency, data integrity, and customer experience.
• Provide strategic recommendations, operational insights, and business planning support to advance organizational objectives.

Requirements

• 8 to 10 years of progressive operational leadership experience.
• 5 years or more of experience in a senior management role.
• Bachelor's Degree in Business Administration, Management, Operations, or a related field.
• Five years of independent insurance agency experience.
• Demonstrated success leading teams, managing organizational initiatives, driving operational improvements, and championing employee engagement.
• Understanding of insurance products, preferably attained through working in an insurance marketing or selling program.
• Proven ability to independently perform duties with confidentiality, integrity, sound judgment, and accuracy.
• Demonstrated ability to evaluate complex situations, analyze data, and make strategic recommendations.
• Strong leadership, coaching, and team development skills.
• Demonstrated project management or operational management experience.
• Demonstrated ability to review processes and procedures, identify opportunities, and assist in the development and recommendation of solutions.
• Extensive experience managing operational functions and organizational initiatives.
• Ability to build relationships and collaborate effectively across all levels of the organization.
• Ability to exercise discretion, confidentiality, and judgment in dealing with sensitive issues.
• Ability to interpret and apply policies and guidelines effectively and accurately.
• Excellent communication and interpersonal skills.
• Demonstrated experience managing vendor relationships, contract negotiations, and service-level performance expectations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Skills

• Master’s degree (bonus).
• Active Virginia Life and Health License (bonus).
• Advanced user of Microsoft Office Suite (bonus).
• Excellent time-management, prioritization, and organizational skills (bonus).

Benefits

• Excellent growth and advancement opportunities.
• Competitive pay based on experience.
• Health, vision, and dental insurance.
• Employee Assistance Program.
• Paid time off (holidays, PTO, sick leave, and bereavement).
• Profit Sharing.
• Continuing education opportunities.
• 401K with employer matching.
• Employee discounts.
• Identity theft protection.
• Tuition Reimbursement.
• Paid Training Opportunities.
• Paid Parental Leave.
• Wellness Plan.
• Volunteer Opportunities.

Pay

The good-faith compensation range for this role is $140,000 to $180,000, based on role, market, internal equity, and candidate qualifications.

Our member-centric approach empowers team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals. We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes diverse talents, backgrounds, and perspectives.