Director of Banquets

About the role

The Westin Westminster is seeking an experienced and results-driven Director of Banquets to lead one of the largest banquet operations in the Denver metro area. With over 95,000 square feet of combined indoor and outdoor meeting and event space, our hotel hosts corporate meetings, conventions, weddings, galas, and social events throughout the year.

Responsibilities

• Oversee all banquet operations, including setup, service, and breakdown of meetings, conferences, weddings, and special events.
• Recruit, train, coach, and develop banquet managers, captains, servers, housepersons, and bartenders.
• Ensure all events are executed according to Banquet Event Orders (BEOs), hotel standards, and client expectations.
• Maintain a highly visible presence during events to ensure service excellence and resolve issues promptly.
• Collaborate with Conference Services, Sales, and Culinary teams to ensure seamless event planning and execution.
• Manage departmental scheduling and staffing to maximize productivity while controlling labor costs.
• Monitor payroll, labor productivity, and departmental expenses to achieve financial goals.
• Ensure banquet equipment, meeting rooms, and service areas are maintained in excellent condition.
• Oversee inventory and ordering of banquet operating supplies and equipment.
• Conduct daily stand-up meetings and pre-function meetings with the banquet team.
• Ensure compliance with Marriott brand standards, food safety regulations, alcohol service requirements, and all company policies.
• Develop service standards, training programs, and operating procedures that promote consistency and continuous improvement.
• Build a culture of teamwork, accountability, professionalism, and exceptional guest service.

Qualifications

• Minimum 5 years of banquet leadership experience in a full-service hotel or convention hotel required.
• Previous Director of Banquets or Banquet Manager experience preferred.
• Strong knowledge of banquet operations, food and beverage service, and event logistics.
• Proven leadership experience managing large teams in a high-volume environment.
• Excellent communication, organizational, and problem-solving skills.
• Strong financial acumen with experience managing labor, payroll, and departmental budgets.
• Able to thrive in a fast-paced environment while maintaining exceptional service standards.
• Proficiency with Microsoft Office and hotel event management systems preferred.
• TIPS and ServSafe certifications preferred.