Director of Banquet Operations - Year Round

PURPOSE OF POSITION

Lead a dynamic team in delivering exceptional event and banquet experiences. Oversee banquet operations, staffing, budgets, and event logistics while ensuring guest satisfaction, operational excellence, and financial performance.

Responsibilities

• Develop and implement business strategies and long term strategic plan, measurable goals, and departmental standards.
• Oversee event logistics, administrative processes, and compliance with safety and emergency procedures.
• Ensure the maintenance of function spaces, equipment, and certifications while supporting event-related initiatives.
• Align with guests to determine event objectives and ensure seamless execution.
• Foster a positive atmosphere and maintain high levels of guest satisfaction to drive repeat business.
• Cooking teams, and compliance with health and safety standards.
• Coordinate meetings, briefings, and ongoing communication to align cross-functional teams and ensure quality execution.
• Communicate effectively with internal teams, guests, vendors, and competitors to ensure seamless collaboration and satisfaction.
• Manage staffing levels to meet service and operational needs.
• Participate in scheduling, pre-event planning, and resolving challenges to enhance team performance.

Qualifications

• 4+ years of experience in banquet/event management or a related field, or a 2-year degree with 2+ years of relevant experience.
• Strong leadership skills with the ability to mentor and inspire a diverse team.
• Expertise in event planning, food and beverage operations, and guest services.
• Proven ability to manage budgets, control costs, and drive profitability.
• Exceptional organizational, problem-solving, and decision-making skills.
• Knowledge of industry standards, safety regulations, and sanitation practices.
• Excellent communication and interpersonal skills to foster guest and team relationships.
• Proficiency in event management systems and standard office software.