Director of Applications & Technology

Key Responsibilities

• Lead and manage the applications team: Senior ERP Resource, Application Trainer, and Business Process Analyst.
• Own the full applications portfolio roadmap: ERP platform lifecycle, integration priorities, training standards, and process automation across all 40+ clubs.
• Serve as the primary point of contact for the Northstar ERP vendor on all platform matters; escalate commercial and contractual decisions to the VP of IT.
• Govern all application vendor relationships: ERP platform, CRM integration partner, timekeeping vendor, Golf Genius, digital signage, and other club applications.
• Own the acquisition application onboarding process end-to-end: ensure each new club is fully configured, integrated, and trained before go-live.
• Partner with the Data & Integrations lead on integration architecture: applications team defines business requirements; data team owns the data layer design.
• Partner with the VP of IT on the Northstar First Amendment scope sign-off decision and delivery oversight.
• Build and maintain the Acquisition IT Playbook; capture and institutionalize learnings after each onboarding cycle.

Candidate Profile

• 7+ years of experience in application management, ERP implementation, or IT delivery leadership.
• Experience managing ERP implementations in a multi-property or multi-unit environment (hospitality, real estate, or similar).
• Strong track record of managing small, high-output teams and developing talent.
• Vendor management experience — ability to hold ERP and application vendors accountable to contractual commitments.
• Northstar ERP experience strongly preferred; Jonas, Club Essential, or similar club management ERP experience considered.
• Excellent communication skills — this role presents at steering committee level and interfaces with club GMs and operations leadership.
• PE-backed or high-growth environment experience a plus.