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Director of AI & Automation

GT Independence · Florida, United States · 5 mo ago
Information TechnologyFull-time

About the role

The Director of AI & Automation is a transformative technology leader responsible for shaping, implementing, and scaling GT’s enterprise-wide AI, automation, and intelligent workflow strategy.

Key Responsibilities

  • Develop and execute GT’s enterprise AI and automation strategy to support scalable growth and operational excellence.

  • Identify high-value AI use cases across the business (e.g., document processing, claims automation, predictive analytics, RPA, intelligent routing, chatbots, and compliance automation).

  • Build and manage a roadmap that accelerates automation adoption across the organization.

  • Lead cross-functional automation initiatives using RPA, workflow orchestration, ML models, and intelligent document processing.

  • Partner with Operations, Enrollment, Customer Support, Payroll, and Compliance to re-engineer processes and improve throughput, accuracy, and user experience.

  • Drive cloud-based AI enablement in collaboration with Infrastructure, Data, and Security teams.

  • Collaborate with Data & Analytics teams to leverage GT’s data for forecasting, anomaly detection, and insight generation.

  • Develop models that support predictive staffing, operational load forecasting, fraud detection, and state-level program insights.

  • Ensure data quality, lineage, and integrity within AI-powered processes.

  • Establish an AI governance framework to ensure responsible, compliant, and transparent use of AI technologies.

  • Partner with Legal, Security, and Compliance to align AI initiatives with HIPAA, state Medicaid requirements, SOC2 standards, and data privacy regulations.

  • Monitor emerging regulations and best practices to protect GT and its participants.

  • Lead a cross-functional AI & Automation team—including automation engineers, data specialists, and vendor partners.

  • Serve as a strategic advisor to executive leadership on AI trends, risks, and opportunities.

  • Communicate technology initiatives in a clear, compelling manner to stakeholders at all levels.

  • Evaluate and manage AI platforms, automation tools, and strategic technology partners.

  • Leverage enterprise platforms (e.g., Azure AI, Microsoft Copilot, RPA suites, intelligent OCR tools) to scale repeatable, secure, high-value solutions.

  • Ensure value realization, efficiency gains, and measurable outcomes from vendor relationships.

Qualifications

  • 7-10+ years of experience leading AI, automation, machine learning, or intelligent workflow initiatives.

  • Proven success delivering complex automation and AI solutions in a production environment.

  • Strong understanding of RPA, NLP, machine learning, intelligent document processing, and enterprise automation technologies.

  • Experience leading cross-functional technology teams and managing large-scale digital transformation initiatives.

  • Ability to translate business problems into AI-powered solutions.

  • Excellent communication skills with the ability to influence non-technical and executive audiences.

Preferred Experience

  • In healthcare, Medicaid, FMS, government programs, or similarly regulated industries.

  • Familiarity with HIPAA, SOC2, state compliance standards, and secure data-handling practices.

  • Experience building AI governance frameworks or ethical AI policies.

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