Director of AI and Digital Workplace Platforms

Digital Workplace & AI Platform Strategy

• Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform
• Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset
• Create the business case for platform investments, including cost-benefit analysis and projected ROI
• Align platform strategy with broader IT and organizational priorities
• Track industry trends in enterprise AI and workplace technology to keep IRC current

Vendor & Platform Operations

• Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations
• Coordinate with senior leadership on broader strategic and contractual matters
• Oversee license management, provisioning, and cost optimization across all platforms
• Ensure platform configurations, access controls, and security settings meet organizational standards
• Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence
• Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response

AI Adoption & Enablement

• Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice
• Define success metrics for AI adoption and track progress against them
• Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities
• Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback
• Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams
• Cook up and coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported

Governance & Compliance

• Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee
• Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC’s AI governance framework
• Provide platform usage data, access logs, and incident reports to support governance reviews
• Flag usage patterns or behaviors that present compliance or security risks
• Maintain documentation of platform configurations, access decisions, and policy changes

Team Leadership & Operations

• Lead and manage the Digital Workplace team, including platform administrators and support staff
• Set priorities, manage workload, and ensure the team delivers responsive, high-quality support
• Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution
• Manage the team budget and track spend against plan