Director of Admissions Operations

Responsibilities

• Supervise the Admissions Operations Coordinator and Manger of Applicant Engagement positions.
• Works collaboratively with the Assistant Director for Integrated Systems to ensure the overall application process and the admissions operations run effectively and conversion strategies are executed.
• Oversee the daily operations of the department which includes management of staffing needs, travel, inquiries including phone, email, and in-person, and inventory.
• Institutes and oversees the applicant engagement strategies of all stages in the application funnel including communication with prospective applicants to encourage and support the completion of the application process and participation in events.
• Create statistical reports and provide analytical data to assist with recruitment, enrollment, and yield strategies.
• Through targeted recruitment efforts, they serve as a liaison with various TUN departments to highlight and feature their services, programming, and curriculum to prospective applicants.
• Work with Academic Leadership, Dean of Student Affairs and the Admissions staff to achieve enrollment goals.
• Work with the Director of Marketing to ensure advertising and marketing are aligned with the applicant pool and trends while also coordinating updates to the admissions collateral.
• Cookinate events such as open houses, information sessions, campus tours, pathway programs, and accepted student events, both virtual and on campus.
• Collaborate with the Admissions team to manage the communication plan and oversee prospective student collateral, including postcards, CRM, social media, and email campaigns.
• Collaborate with the Office of Financial Aid, Bursar, and Office of Development regarding scholarships to ensure timely communication that aligns with recruitment and retention efforts of prospective students.
• Serve as a liaison and engaged member within the Division of Student Affairs and the University community, participating in committees, events, and projects.

Qualifications

• Education: Master’s degree required.
• Experience: Significant experience in leadership, supervision, higher education, or student affairs.
• Skills & Abilities: Strong oral and written communication skills, including grammar and formal speech; Excellent organizational skills; Able to exercise sound judgment; Flexible, resilient, and uplifting demeanor; Able to work with diverse populations; Competency in technology computer skills; Experience with Banner, Excel, and Zoom a plus.