Director of Admissions

Job Description

This position will ensure the Admissions team meet pre-set goals and performance standards for the continued success of the campus. The Director of Admissions will monitor employee staffing levels, lead flow, planning and implementing local area marketing initiatives with the Marketing team.

Job Responsibilities

• Recruit, train, manage, supervise and motivate Admissions Representatives and support staff
• Evaluates phone calls and interviews for Admissions Representatives biweekly and monthly respectively. Conducts Professional Standards evaluations quarterly. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
• Observes interviews and provides feedback and coaching to ensure successful performance
• Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Maintains staffing schedules/shifts to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Tracks, monitors and reports on progress toward start goals
• Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time
• Works with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
• Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
• Plans and conducts campus-based events like open houses, orientations etc.
• Conducts daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
• Corresponds with prospective students, applicants, and others seeking information on admissions standards
• Provides input for budgets, training meetings, campus facilities, etc.
• Ensures that business professional dress code is followed by all Admissions staff members Monday through Friday
• Completes other projects and duties as assigned

Qualifications

• Bachelor’s degree preferred
• Minimum of four years with direct enrollment management experience
• Demonstrated proficiency with enrollment management practices
• Strong organizational skills, leadership, development and implementation skill
• Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio- economic and multi-cultural backgrounds; respect and ethics required