Director of Admissions

About the role

New Day Recovery is guided by a philosophy where hope, respect, and personal dignity serve as the catalysts for rebirth and transformation. We provide the highest quality care grounded in evidence-based practices while fostering a sense of connection and belonging for those seeking a new day and a new life. Join our team to help save patients’ lives.

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring upon admission.
• Available to receive phone calls or perform intakes afterhours, on holidays, and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion and communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Meets with families and prospective clients to accurately describe the program and services offered and what to expect from New Day Recovery.
• Maintains the New Day Call Tracker and Admissions Traffic Report.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.
• Attends morning staff meetings and updates other departments on the status of admissions, incoming admissions, coordinates assessment times, and assignment of therapists.
• Visits treatment facilities, hospitals, and other potential referral sources with marketing material and provides updates to the Director of Admissions or Director of Business Development.
• Supervises the admissions department, instituting performance improvement initiatives, identifying opportunities to improve department processes, and enhancing patient satisfaction.
• Coordinates with clinical, medical, and other admissions personnel.
• Oversees all aspects of the admissions process (financial paperwork, coordination with medical and clinical departments, etc.).
• Suggests and recommends hiring, firing, promotion, or any other change of job status of Admissions employees to the Chief Executive Officer for final authorization.
• Conducts performance evaluations and disciplines admissions staff when necessary.
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.

Requirements

• 2+ years of administrative experience.
• High school diploma or equivalent.
• Valid Driver’s license.
• Must pass State of Louisiana criminal background and driving record checks.

Preferred Skills

• Substance abuse treatment history.
• Good understanding of insurance billing and collecting financial information.
• Strong leadership and organizational skills.
• EHR systems experience.
• Excellent written and oral communication, time management, and multi-tasking skills.